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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Success | 10% | - Explain customer journey & IT purchasing models - Define customer success |
| Topic 2: Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
| Topic 3: Cisco Tools and Processes | 20% | - Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing |
| Topic 4: Customer Success Foundation | 10% | - Describe recurring revenue financial terms - Define customer experience - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle |
| Topic 5: Business Acumen | 30% | - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals |
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NEW QUESTION # 42
A high-impact technical risk is logged due to a persistent integration failure at T-120, and the assigned Systems Engineer has not provided an update in two weeks. What should the RM do?
Answer: D
Explanation:
The RM should escalate the unresolved high-impact risk through the appropriate management path and clearly communicate the renewal value at risk. Cisco's current Renewals Manager v2.0 blueprint requires the RM to act as the Renewal Lead, maintain cross-functional alignment, prevent execution gaps through clear ownership, categorize technical renewal risks from early-warning indicators, and evaluate mitigation strategies.
In this scenario, the technical issue has already been identified at T-120, assigned to a Systems Engineer, and has remained without an update for two weeks. That combination indicates that the existing mitigation path is not progressing. The RM should not assume technical ownership; instead, the RM must ensure accountability and escalate when an unresolved dependency threatens renewal outcomes. Cisco's blueprint specifically emphasizes stakeholder alignment, clarity of ownership, and proactive management beginning at T-120 rather than waiting until later checkpoints.
Option A is inappropriate because opening and managing a TAC case is normally a technical/support responsibility and should follow defined ownership boundaries. Option B creates avoidable contraction rather than resolving the risk. Option C is incorrect because additional time does not reduce the impact of a persistent high-severity technical barrier.
Escalating to the Practice Lead, including the associated renewal revenue exposure, creates management visibility and enables intervention with the responsible technical resources. Therefore, D is correct.
NEW QUESTION # 43
Which group of products are enterprise networking products?
Answer: D
NEW QUESTION # 44
Which success indicator for a Renewals Manager is valid?
Answer: B
NEW QUESTION # 45
An RM receives an automated notification for a complex software renewal expiring in 120 days. What must the RM do before engaging the customer to properly execute the Preparation phase of the renewal workflow?
Answer: C
Explanation:
At T-120, the RM is entering the Preparation phase, where the primary objective is to establish renewal readiness before formal customer engagement. For a complex software renewal, that means validating the Installed Base (IB) and resolving any discrepancies that could later create quoting errors, incorrect entitlement scope, or booking delays.
Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly requires the RM to analyze the three- phase renewal workflow-Preparation, Engagement/Proposal, and Execution/Continuity-and to prioritize activities at the T-120, T-90, T-60, and T-30 checkpoints. It separately requires the RM to evaluate the accuracy of the Install Base to ensure quote readiness. (Cisco Learning Content) Cisco's renewal-readiness guidance reinforces this operational sequence. It states that renewal readiness involves validating data and taking corrective actions before quoting, so that renewal products can be quoted without downstream issues. (Cisco) Cisco's more recent IB verification guidance also directs users to review Installed Base status and identify quoting errors before proceeding. (Cisco) Option A belongs to a later engagement/proposal stage. Option C attempts to quote before data validation is complete. Option D is a commercial execution step that occurs much later in the cycle.
Therefore, the RM should first cross-check and reconcile the IB, making B the correct answer.
NEW QUESTION # 46
An RM is preparing for an upcoming renewal at T-120, but the CSM has not yet provided the Warm Handoff Packet. What is the RM ' s responsibility?
Answer: C
Explanation:
At T-120, the Renewals Manager is responsible for establishing renewal readiness and ensuring that all required cross-functional information is available before the renewal progresses. If the CSM ' s Warm Handoff Packet is missing, the RM should therefore proactively follow up with the CSM and obtain the customer-success information needed for renewal planning.
Cisco ' s current Renewals Manager v2.0 blueprint identifies the RM as the Renewal Lead and explicitly requires coordination among Sales, CSM, Technical, and Operations to maintain lifecycle continuity. It also requires stakeholder alignment to ensure renewal readiness and clarity of ownership, and specifies T-120 as a formal operational checkpoint in the renewal workflow. (Cisco Learning Content) The CSM provides critical lifecycle context because Cisco defines the CSM role around monitoring customer health, identifying adoption barriers, interpreting usage information, and leading customers toward renewal.
(Cisco) The RM needs that context to understand realized value, unresolved risks, adoption status, stakeholder changes, and potential renewal blockers before customer engagement begins.
Option A risks building a quote without sufficient customer-success context. Option B escalates prematurely; the first action should be direct coordination with the responsible CSM. Option C is also incorrect because the RM should actively remove the information gap rather than passively suspend the renewal motion.
Therefore, D is correct.
NEW QUESTION # 47
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