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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Exam Duration: | 100-120 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700/1000 |
| Exam Format: | Multiple choice, Scenario-based questions, Multiple response, Case studies |
| Available Languages: | English, Korean, Simplified Chinese, French, Spanish, German, Japanese |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Exam Price: | $165 USD (varies by region) |
| Recommended Training: | Dynamics 365 Customer Experience training modules Microsoft Learn - MB-280 Learning Path |
| Exam Registration: | Pearson VUE Microsoft Exams Registration Microsoft Learn MB-280 Exam Page |
| Sample Questions: | Microsoft MB-280 Sample Questions |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/ |
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NEW QUESTION # 99
You work at a non-profit organization. Your organization ' s contact base includes personal information for some famous celebrities.
You ' ve recently heard that someone from the organization has been calling a specific celebrity for non-work- related reasons.
You need to find out who has been accessing certain contact records. You decide to use auditing.
Which two boxes must be checked as prerequisites steps? To answer, select the appropriate check boxes in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 100
You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flora. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.
Answer: D,E
Explanation:
* The timeline control in Dynamics 365 allows users to view and interact with activities, notes, and posts associated with a record. To meet Terra Flora's requirements for displaying specific activities, you need to customize the timeline to show only certain activity types.
* Removing All Other Activity Types Except Task, Email, and Phone Call (Option B):
* According to Terra Flora ' s requirements, only Tasks, Emails, and Phone Calls should appear in the timeline for Pet records. Therefore, removing all other activity types ensures that only the relevant activities are shown. This customization is achieved in the timeline settings by unchecking unnecessary activity types.
* Unchecking the Posts Option (Option C):
* Since Terra Flora specified that posts should not appear on the timeline, you should uncheck the Posts option under the Record types settings in the timeline configuration. This action removes posts from the view, aligning with Terra Flora's requirement to exclude posts from the Pet records timeline.
* Other Options Explanation:
* Unchecking Notes (Option A) would prevent users from adding or viewing notes, which Terra Flora requires.
* Unchecking the Activities Option (Option D) would disable all activities on the timeline, which does not meet Terra Flora's needs as they require Task, Email, and Phone Call activities.
* Option E deals with the display format of notes but does not restrict their visibility, which does not align with the requirement to exclude posts specifically.
References from Microsoft Documentation:
* For configuring and customizing the timeline control, refer to Customize a timeline control in Dynamics 365 documentation for detailed steps on modifying timeline settings and activity visibility.
NEW QUESTION # 101
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?
Answer: A
Explanation:
To create push notifications for users of the Dynamics 365 Sales mobile app, you should use Cloud flows (part of Microsoft Power Automate). Cloud flows can automate notifications based on certain triggers or conditions, allowing you to send push notifications to mobile app users effectively.
NEW QUESTION # 102
You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.
Answer: B,C
Explanation:
* Adding Columns to the Active Onboard New Pet View (Option B):
* To display the current active stage of the " Onboard new pet " business process flow, you need to ensure that the Active Onboard new pet view includes relevant columns from the Pet table, specifically those tracking process flow stages.
* Creating and Adding a New " Onboarding Stage " Column (Option D):
* Creating a column such as " Onboarding stage " on the Pet table helps track the active stage of the onboarding process directly within the view. This allows users to see at a glance which stage each pet is in without navigating away from the main view.
* Other Options:
* Option A (Adding a page) refers to modifying the app ' s navigation, which doesn't directly impact the visibility of the business process flow stage.
* Option C (All Onboard New Pet View) may not be as relevant if you only need to focus on active onboarding records rather than all records.
References from Microsoft Documentation:
* For configuring views and columns in Dynamics 365, refer to Create and edit views.
NEW QUESTION # 103
You are implementing a new Dynamics 365 Customer Insights - Data environment for your organization.
You complete ingesting the data you need to unify and navigate to the correct page in the Customer Insights - Data application to begin the unification process.
You need to complete the first part of the unification process following best practices.
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer are a. Arrange the five actions in the correct order.
Answer:
Explanation:
NEW QUESTION # 104
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