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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 2: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 3: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 4: Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
| Topic 5: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 6: UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Topic 7: Interaction Design | 14% | - Designing effective page layouts - Defining user flows and interactions - Creating wireframes and prototypes |
| Topic 8: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
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NEW QUESTION # 128
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?
Answer: B
Explanation:
The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user's goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Design for the User's Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]
https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-goals-and-tasks
NEW QUESTION # 129
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.
Which methodology could the designer be asked to use to roughly estimate the work required for each item?
Answer: C
Explanation:
The conceptual approach of desirable, feasible, and viable describes how to evaluate design solutions based on three criteria:
Desirable: The solution meets the needs and wants of the users and stakeholders.
Feasible: The solution can be implemented with the available resources and technology.
Viable: The solution can generate value and sustain itself in the market and environment. By incorporating human-centered design, CK is aiming to create design solutions that are desirable for its Sales team and customers, feasible with the Salesforce platform and tools, and viable for its business goals and strategy.Reference:
[1]: UX Designer Certification Prep: Design Thinking, Unit 3: Ideate
[2]: UX Designer Certification Prep: Design Thinking, Unit 4: Prototype and Test T-shirt sizing is a methodology that can be used to roughly estimate the work required for each item in a sprint backlog. It involves assigning a size category (such as XS, S, M, L, XL) to each item based on its complexity, effort, and uncertainty. T-shirt sizing is a relative estimation technique that allows the team to compare items and prioritize them accordingly. It is also a quick and easy way to get a high-level overview of the scope of work without getting into too much detail.Reference:
[UX Designer Certification Prep: Agile UX]
[Agile Estimation Techniques: A True Estimation in an Agile Project]
NEW QUESTION # 130
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
Answer: A
Explanation:
The uploaded study guide identifies A. Allow the user to explore the application without specific questions regarding which tasks to perform as the correct way to reduce confirmation bias.
Confirmation bias occurs when researchers consciously or unconsciously seek evidence that supports what they already believe. In this scenario, Cloud Kicks already knows that the application is not performing as expected, so directing users toward suspected problems could influence what researchers observe.
Allowing participants to explore without narrowly steering them toward predefined tasks gives the team a better opportunity to discover what users naturally notice, attempt, and struggle with.
Option C explicitly asks researchers to confirm an existing hypothesis, making it the opposite of the desired approach.
Option B uses open-ended questions, which can be useful in research, but the study guide does not select it as the strongest response in this scenario.
The core Human-Centered Design lesson is to allow evidence from users to challenge the team's assumptions.
Researchers should avoid constructing sessions in a way that merely validates what they already expect to find.
This makes exploratory observation particularly valuable when the cause of a performance or usability problem is uncertain.
Study Guide reference/topics: Confirmation Bias, user feedback, research neutrality, Human-Centered Design.
NEW QUESTION # 131
Cloud Kicks (CK) wants to create an external-facing site where users can: Manage and submit cases via the web; Browse and search Knowledge Base articles; Contact Support via live chat. Which cloud should be used to design an appropriate solution for CK's users?
Answer: A
Explanation:
The uploaded study guide identifies C. Experience Cloud as the correct solution.
The defining requirement is an external-facing digital site through which users can interact with Salesforce- supported service capabilities. The users need a customer-accessible interface for case management, Knowledge discovery, and support interactions.
Experience Cloud fits the scenario because the question is fundamentally about creating the external digital experience through which those capabilities are exposed.
Option B, Service Cloud, is closely connected with case management, Knowledge, and customer-service functionality, but the question is not simply asking which cloud provides internal service operations. It specifically asks which cloud should be used to design the external-facing site.
Option A, Commerce Cloud, is associated primarily with digital commerce experiences and does not match the support-site scenario described.
The examination distinction is therefore between the underlying business capability and the delivery experience. Service functionality may support the processes behind the scenes, while Experience Cloud provides the customer-facing environment through which users interact with those services.
Study Guide reference/topics: Experience Cloud, external sites, Cases, Knowledge, customer support, Declarative Design.
NEW QUESTION # 132
A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?
Answer: D
Explanation:
Inviting developers to user testing is a good way to help them see the value of the design changes and understand the user needs and pain points. User testing is a method of evaluating a product or service by observing how real users interact with it and collecting feedback. By witnessing the user testing sessions, developers can see how the design changes improve the user experience, such as increasing usability, satisfaction, engagement, or conversion. User testing can also help developers empathize with the users and collaborate better with the designer.Reference:
[User Testing]
NEW QUESTION # 133
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