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NEW QUESTION # 10
A group of 22 Italian restaurants in downtown San Francisco (US) established an EMS following the requirements of ISO 14001. You are performing an internal audit before the fourth certification cycle. The audit plan included an audit of the General Manager (GM) as the last interview before the closing meeting.
During the interview with the GM, you audit clause 10.3 (Continual improvement). The dialogue is as follows.
You: Could you please tell me how did you improve the EMS to enhance environmental performance (Clause
10.3)?
GM: One way to improve the EMS is to improve one or several of its processes. We decided to improve the water-consuming processes in all our branches. We use water in many of our processes (e.g. to wash our kitchens, our cutlery, plates, and glasses, to keep our floors clean). The idea was to review these processes in detail to reduce the amount of water used per customer. Each of the 22 branches sent us their results, we analysed the data and found out that the average water consumption per customer was reduced by 13%; therefore, we improved our environmental performance. We are happy about that.
You: What about the results in each branch?
GM: Have a look at this table:
Analysing this table, what would be your decision related to raising nonconformities to clause 10.3? Select two.
Answer: A,B
NEW QUESTION # 11
The following four statements relate to planning to respond to emergencies. Each statement is divided into two parts. Match the first part to the corresponding second part of each statement:
Answer:
Explanation:
Explanation:
Post-emergency evaluations - A
Actions required - B
Periodic testing - C
Training - D
This question relates to ISO 14001:2015 Clause 8.2 - Emergency preparedness and response , which requires an organization to establish, implement, and maintain processes needed to prepare for and respond to potential emergency situations.
The correct matching is:
Post-emergency evaluations # to implement corrective actions
After an emergency or emergency drill, the organization should review what happened, evaluate the effectiveness of the response, and take corrective action where weaknesses or failures are identified.
Actions required # to mitigate impacts
Emergency planning must define actions needed to prevent or reduce adverse environmental impacts, such as spill containment, isolation of hazardous materials, shutdown procedures, or notification of relevant parties.
Periodic testing # of emergency plans
Emergency response arrangements should be tested periodically where practicable, for example through drills, simulations, or spill-response exercises.
Training # of emergency response personnel
Personnel involved in emergency response must be trained so they understand their roles, responsibilities, communication routes, and response procedures.
The two unused options - communication processes and including contact details - may be relevant to emergency planning generally, but they do not best complete the four statements shown in this question.
NEW QUESTION # 12
Which two of the following do not participate in a second-party audit to ISO 14001?
Answer: A,D
Explanation:
The correct answers are D and F .
A second-party audit is an external audit carried out by an organization that has an interest in the auditee, such as a customer auditing a supplier , or by another party acting on that customer's behalf.
Therefore:
C). An auditor from a customer - participates
This is the clearest example of a second-party audit.
A). An auditor employed by an external consultancy organisation - may participate A consultancy auditor may conduct the audit on behalf of the customer or interested party, so this can still be a second-party audit.
B). An auditor certified by an auditor certification body - may participate Auditor certification is a competence credential. It does not determine whether the audit is first-party, second- party, or third-party.
E). An auditor trained in the CQI and IRCA scheme - may participate
Training or qualification does not define the audit type. Such an auditor may participate in a second-party audit if acting for the customer or interested party.
D). A certification body auditor - does not participate in a second-party audit A certification body auditor performs third-party audits , such as ISO 14001 certification audits.
F). An auditor from an accreditation body - does not participate in a second-party audit An accreditation body auditor assesses certification bodies, not suppliers or organizations as part of a customer-related second-party audit.
So, the two roles that do not participate in a second-party ISO 14001 audit are D. Certification body auditor and F. Auditor from an accreditation body .
NEW QUESTION # 13
You have been nominated as audit team leader for the second recertification to ISO 14001 of ABC, a public transport organisation in a big city. The audit is planned to take place in two months.
The audit program manager asks you to review the answer provided by ABC to a nonconformity raised by another auditor during the last surveillance audit carried out eight months ago.
The nonconformity reads as follows:
*"ABC does not always communicate its relevant environmental requirements to external providers.
Evidence: A two-month contract signed with a new external provider of the maintenance for ABC's buses did not contain any relevant environmental requirements."* Which two would you consider to be the best corrective actions from ABC?
Answer: E,F
Explanation:
The correct answers are A and B.
The nonconformity concerns ABC's failure to communicate relevant environmental requirements to an external provider. This relates mainly to ISO 14001:2015 Clause 8.1 - Operational planning and control, which requires the organisation to ensure that outsourced processes are controlled or influenced and that relevant environmental requirements are communicated to external providers.
A). We revised the contract to add the relevant environmental requirements - Correct This is the immediate correction. The specific contract that caused the nonconformity has been amended so that the maintenance provider receives the relevant environmental requirements.
B). We revised the procurement process - Correct
This is the stronger systemic corrective action. Revising the procurement process helps prevent recurrence by ensuring future contracts or purchasing arrangements include relevant environmental requirements before external providers are approved or work begins.
The other options are less suitable:
C may be useful background work, but it does not directly correct the failure to communicate requirements.
D is only a future discussion, not a completed corrective action.
E may help verify effectiveness later, but it is not the corrective action itself.
F may support implementation, but training alone is weaker than changing the process that allowed the omission.
Therefore, the best corrective actions are A and B.
NEW QUESTION # 14
Considering the requirements of clauses 6.1.2 and 6.1.4 of ISO 14001:2015, put the actions in the correct order to complete a process/task.
Answer:
Explanation:
Explanation:
Determine environmental aspects
Determine environmental impacts
Establish criteria to determine the significance of impacts
Determine which impacts are significant
Determine which aspects are significant
Plan actions to be taken
Determine how to evaluate the effectiveness of the actions taken
According to ISO 14001:2015 clause 6.1.2 (Environmental Aspects), an organization must determine the environmental aspects of its activities, products, and services that it can control and influence, and their associated environmental impacts.
Once identified, the organization shall:
Determine the aspects that can have significant impact on the environment using established criteria for evaluating significance. (Reference: ISO 14001:2015, clause 6.1.2) Then, as per clause 6.1.4 (Planning action), the organization needs to:
Plan actions to address significant environmental aspects, legal requirements, and risks/opportunities.
Determine how to evaluate the effectiveness of these actions to ensure continual improvement.
This logical sequence ensures a structured and risk-based approach to identifying and managing environmental impacts.
Reference: ISO 14001:2015 - Clause 6.1.2 and 6.1.4
NEW QUESTION # 15
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