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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design | 42% | - Healthcare data modeling - Define success metrics and reporting - Integration and data migration strategy - Security, compliance and data access design - Solution design using best practices |
| Topic 2: Discovery | 11% | - Gather functional and technical requirements - Identify customer personas and stakeholders - Define required capabilities and use cases |
| Topic 3: Deploy | 5% | - Manage mobile and user experience - Post-deployment monitoring and optimization - Pre-deployment validation and preparation |
| Topic 4: Implement | 42% | - Set up care programs, patient management and workflows - Installation and configuration of Health Cloud - Configure applications and OmniStudio components - Customize features for specific use cases |
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NEW QUESTION # 69
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient isthen automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?
Choose 2 answers
Answer: B,C
Explanation:
The scenario involves collecting structured information (series of questions) from patients and automatically assigning a personalized care plan based on their answers.
Step-by-Step Reference:
* Salesforce Surveyscan be used to gather responses from patients post-discharge.
* Extract:
"With Salesforce Surveys, care managers can send and record responses directly within Health Cloud, allowing structured data capture from patients." (Source: Administer Health Cloud - Surveys)
* Discovery Frameworkprocesses responses and triggers automated care plan assignments based on responses.
* Extract:
"The Discovery Framework in Health Cloud enables dynamic question flows and recommendations, such as assigning care plans based on patient answers." (Source: Administer Health Cloud - Discovery Framework)
* Combining these, care managers can capture structured data (Surveys) and drive workflow automation and personalization (Discovery Framework).
NEW QUESTION # 70
Bloomington Caregivers Is Implementing Virtual Care In Health Cloud. Which three steps are required as part of the setup?
Choose 3 answers
Answer: C,D,E
Explanation:
Implementing Virtual Care in Salesforce Health Cloud enables Bloomington Caregivers to offer telehealth services, enhancing patient engagement and accessibility. The following steps are essential for setting up Virtual Care:
* Set Up and Configure Salesforce Scheduler (Answer A):
* Purpose: Salesforce Scheduler facilitates the booking and management of appointments, including virtual consultations.
* Implementation Steps:
* Enable Salesforce Scheduler: Ensure that Salesforce Scheduler is enabled in your org.
* Configure Service Resources: Define healthcare providers as service resources.
* Set Up Appointment Scheduling: Configure appointment types, availability, and scheduling policies to accommodate virtual visits.
Reference: For detailed setup instructions, refer to Salesforce's official documentation: Salesforce Scheduler for Health Cloud.
Install the Virtual Care Unmanaged Package (Answer C):
Purpose: The Virtual Care unmanaged package provides the necessary components to facilitate virtual consultations within Health Cloud.
Implementation Steps:
Download the Package: Obtain the Virtual Care unmanaged package from Salesforce AppExchange or your Salesforce account representative.
Install the Package: Follow the installation wizard to add the package to your Salesforce org.
Verify Installation: Ensure that all components, such as custom objects, fields, and Lightning components, are correctly installed.
Reference: For more information on installing unmanaged packages, see: Install a Package.
Assign Health Cloud Video Calls Permission Set (Answer D):
Purpose: Assigning the appropriate permission set ensures that users have the necessary access rights to conduct video consultations.
Implementation Steps:
Locate the Permission Set: Find the 'Health Cloud Video Calls' permission set in your org.
Assign to Users: Assign the permission set to all users who will be conducting or managing virtual visits.
Verify Permissions: Ensure that assigned users have the required access to video call functionalities
NEW QUESTION # 71
A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.
Which approach should a consultant recommend?
Answer: C
NEW QUESTION # 72
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: B
Explanation:
To identify pain points and define project requirements for setting up a Contact Center leveraging Health Cloud, a consultant should work with the following group of people:
(Persona) Contact Center agent: This is the end user who interacts with patients through phone calls, emails, chats, or other channels. The Contact Center agent needs to have access to patient information, appointment scheduling, billing inquiries, plan updates, and other tasks in Health Cloud. The consultant should work with the Contact Center agent to understand their needs, challenges, and expectations from the system.
(Stakeholder) Salesforce administrator: This is the person who configures and maintains the Health Cloud system for the Contact Center. The Salesforce administrator needs to set up user profiles, permissions, page layouts, workflows, reports, dashboards, and other features in Health Cloud. The consultant should work with the Salesforce administrator to understand the technical requirements, limitations, and best practices for setting up the system.
(Stakeholder) Integration architect: This is the person who designs and implements the integration between Health Cloud and other external systems, such as EHRs, billing systems, or third-party applications. The integration architect needs to ensure that data is exchanged securely and accurately between Health Cloud and other systems. The consultant should work with the integration architect to understand the integration requirements, challenges, and solutions for the system. General physician, Marketing Cloud administrator, Care coordinator, Tableau developer or MuleSoft developer are not relevant people for this use case.
NEW QUESTION # 73
Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility.
Which Health Cloud feature should a consultant implement to fulfill this requirement?
Answer: D
NEW QUESTION # 74
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