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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales and Marketing Applications	10%	- Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules - Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence
Topic 2: Configuration and Setup	15%	- User interface configuration 1. Navigation and global settings 2. Declarative customization options - Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access
Topic 3: Data and Analytics Management	17%	- Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization - Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup
Topic 4: Productivity and Collaboration	10%	- Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Activity management 1. Tasks, events, calendars
Topic 5: Service and Support Applications	10%	- Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules - Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage
Topic 6: Agentforce AI	8%	- AI capabilities 1. Agentforce setup and configuration 2. AI features and usage guidelines
Topic 7: Object Manager and Lightning App Builder	15%	- Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships - Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization
Topic 8: Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks

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Salesforce Certified Administrator Sample Questions (Q96-Q101):

NEW QUESTION # 96
A virtual storage that can be used to group on criteria such as skill requirements, product categories, customer types or service levels is called a:

A. Case Assignment Rule
B. Solutions Queue
C. Case Queue
D. None of the above

Answer: C

Explanation:
Section: Volume I

NEW QUESTION # 97
After a recent restructure of its Sales Department, Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.
Which three questions should the Administrator ask to research this issue? (Choose three.)

A. Do the records the sales managers expect to see match the filter criteria?
B. Do owners of all records have Roles and correct Territory Assignments?
C. Are records currently being shared with the sales manager?
D. Did the sales manager start from a copy or clone of an existing report?
E. Have the owners of the records been frozen?

Answer: A,B,C

NEW QUESTION # 98
Formula and roll-up summary fields are included in backup exports

A. False
B. True

Answer: A

NEW QUESTION # 99
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?

A. Opportunity warnings in Kanban View
B. Enable Opportunity Update Reminders.
C. Key Deals component on the homepage
D. Set up Big Deal Alerts for the amount.

Answer: D

NEW QUESTION # 100
Fill in the blank.
What can Delegated Admins do?

Answer:

Explanation:
See the answer below
Explanation/Reference:
Explanation: View All & Modify ALL Access by Object

NEW QUESTION # 101
......

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