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| Section | Objectives |
|---|---|
| Data Tools and Integration | - DataRaptor extraction, transformation, and load patterns - Integration Procedures and external system interaction |
| OmniScripts | - Building guided user interactions with OmniScripts - Conditional logic and dynamic user flows |
| Industry Use Cases and Deployment | - OmniStudio deployment and performance considerations - Best practices for Salesforce Industries solutions |
| FlexCards | - Designing and configuring FlexCards - Data sources and contextual display strategies |
| OmniStudio Fundamentals | - Use cases for OmniStudio in Salesforce Industries - OmniStudio architecture and components |
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NEW QUESTION # 147
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers
Answer: A,C,E
Explanation:
The three tools that should be used in the solution are DataRaptor Turbo Extract, Integration Procedure, and DataRaptor Load. DataRaptor Turbo Extract can be used to retrieve all open cases that have a case type of "network issue" from Salesforce in batch mode. Integration Procedure can be used to orchestrate the data flow between Salesforce and the back-office system, as well as trigger an email to the supervisor after the cases have been submitted.
DataRaptor Load can be used to write data to the back-office system using REST or SOAP APIs.
OmniScript is not needed for this scenario, as there is no user interface involved. FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.
NEW QUESTION # 148
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements?
Choose 3 answers
Answer: B,D,E
Explanation:
The three tools that should be used in the solution are OmniScript, OmniStudio Action, and DataRaptor.
OmniScript can be used to create a user interface for generating invoices from contracts. OmniStudio Action can be used to conditionally display the invoice generation option on the contract page based on the contract status. DataRaptor can be used to read, transform, and write data between Salesforce and external systems.
Interaction Launcher is not needed for this scenario, as it is used to launch interactions from other applications. FlexCards are not relevant for this scenario, as they are used to display contextual data on record pages.
NEW QUESTION # 149
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
- Allow the user to select one or more energy products from a list
- Get current energy usage data from an external system via an API
- Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
Answer: A,B,E
Explanation:
The three OmniScript elements that the consultant should recommend to meet these requirements are: DataRaptor Post Action, Multi-select Input, and HTTP Action. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the data back to Salesforce as a lead. A Multi-select Input is an element that can display a list of options for the user to choose from, such as energy products. A Multi-select Input allows multiple options to be selected at once, and can also have icons for each option. An HTTP Action is an element that can invoke a REST or SOAP service to retrieve data from an external system, such as current energy usage data. An HTTP Action can store the response data in a JSON object for further processing
NEW QUESTION # 150
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
Status = Active
Pay bill
Review usage
Cancel service
Status = Suspended
Pay bill
Reconnect service
Cancel service
Status = Pending installation
Set up billing
Schedule installation
Cancel installation
Status = Canceled
Reconnect service o Cancel service
Status = Pending installation
Set up billing
Scheduleinstallation
Cancel installation
Status = Canceled
Pay bill
Disconnect service
Reconnect service
Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers
Answer: A,C
Explanation:
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
NEW QUESTION # 151
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?
Answer: A
Explanation:
The type of state that the consultant should recommend to allow users to create a new case from the canvas is New Card State. A New Card State is a state that allows creating new records in a FlexCard using an OmniScript or an Integration Procedure. The consultant can use a New Card State to enable users to create a new case from the canvas, by invoking an OmniScript or an Integration Procedure that writes data to the Case object in Salesforce.
NEW QUESTION # 152
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