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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Customer Success Foundation20%- Success Plan components and RM responsibilities
- RM role, tasks and RACI framework
- Health Index and success metrics
- Recurring revenue financial terms
Leadership and Renewals Process30%- Risk assessment at T-9, T-6, T-3 milestones
- Upsell / cross-sell opportunity identification
- End-to-end renewals motion and account team collaboration
- Quote development, exceptions and order processing
Business Acumen35%- Financial terms: CAPEX, OPEX, procurement models
- Value communication and tool usage
- Evaluate customer products and business alignment
- Available To Renew, contract value and renewal types
Cisco Tools and Processes15%- Renewal workflows and escalation procedures
- Contract management and entitlement verification
- Smart Accounts and licensing frameworks
- CCW, renewal tools and automation

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Cisco Renewals Manager Sample Questions (Q128-Q133):

NEW QUESTION # 128
Which statement regarding which tools can be added as value to customer and partners is invalid?

Answer: C


NEW QUESTION # 129
Which two actions can a partner or customer perform within CCW-R? (Choose two.)

Answer: C,D

Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.


NEW QUESTION # 130
What is the goal of licensing at Cisco? (Choose the best answer.)

Answer: D


NEW QUESTION # 131
A sales team completes a Land transaction without involving the CS or Renewals teams. What is the downstream impact on the customer lifecycle?

Answer: D

Explanation:
When Customer Success and Renewals are excluded from the Land stage, the organization loses the opportunity to establish lifecycle continuity from the beginning. The most significant downstream consequence is that adoption barriers, customer-health concerns, and renewal risks are likely to be discovered much later, when less time remains to correct them.
Cisco ' s lifecycle approach depends on coordinated participation across Sales, Customer Success, Renewals, Technical, and Operations functions. During Land, teams should establish the customer ' s intended business outcomes, use cases, success criteria, ownership, entitlement structure, and lifecycle handoffs. The current Cisco Renewals Manager v2.0 blueprint specifically identifies the RM as the Renewal Lead across the LAER lifecycle and requires stakeholder alignment to maintain renewal readiness and prevent execution gaps. It also emphasizes the proactive T+ renewal approach, under which renewal protection begins well before the formal T-minus renewal window.
If CS is excluded, the customer may enter Adopt without clear success criteria or structured adoption management. If Renewals is excluded, contract architecture, Installed Base integrity, stakeholder ownership, and early renewal-risk visibility may also be inadequate. These deficiencies often remain hidden until T-120 or later.
Option B is not an automatic consequence of missing lifecycle participation. Option C incorrectly assumes technical onboarding cannot occur without CS/Renewals involvement. Option D is an unrelated quoting- specific issue.
Therefore, the key lifecycle impact is late discovery of adoption and renewal risks, making A correct.


NEW QUESTION # 132
An RM is coordinating a complex EA renewal. The Operations team needs to know when the quote is approved so they can prepare for order submission, but they do not actively participate in the pricing strategy.
Which role should the RM assign to the Operations team according to the RACI framework?

Answer: D

Explanation:
Under the RACI framework, a stakeholder is classified as Informed when that stakeholder must receive status updates or decision outcomes but does not directly perform the activity, approve it, or provide substantive input into the decision itself. That description exactly matches the Operations team in this scenario.
The Operations team needs visibility when the renewal quote receives approval because that event enables them to prepare for the subsequent order-submission and booking activities. However, the scenario explicitly states that Operations does not participate in the pricing strategy. Therefore, Operations should be kept informed of the quote ' s approval status rather than designated Responsible, Accountable, or Consulted for pricing.
Cisco ' s Renewals Manager v2.0 framework emphasizes use of RACI to establish clear ownership and prevent renewal execution gaps across Sales, Customer Success, Renewals, Technical, and Operations. For complex EA renewals, accurate role assignment is particularly important because multiple commercial and operational dependencies must move sequentially.
Option A is incorrect because accountability for commercial strategy belongs with the appropriate sales
/commercial owner. Option B would require Operations to provide input before pricing decisions are made, which the scenario excludes. Option C assigns execution ownership for quote creation, which is also not stated.
Operations only requires the finalized approval information so it can prepare its downstream tasks. Therefore, its RACI designation is Informed, making D correct.


NEW QUESTION # 133
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