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| Section | Objectives |
|---|---|
| Topic 1: Device Setup and Configuration | - Device enrollment and management basics - Initial device setup (iPhone, iPad, Mac) - Apple ID and iCloud configuration |
| Topic 2: Device Management (Enterprise) | - Apple Configurator usage - MDM fundamentals - Configuration profiles and deployment workflows |
| Topic 3: Security and Privacy | - Managed Apple IDs vs personal Apple IDs - FileVault and device encryption - Find My and Activation Lock |
| Topic 4: Networking and Connectivity | - VPN and enterprise network configuration - Wi-Fi and cellular connectivity issues |
| Topic 5: Troubleshooting and Diagnostics | - Recovery and restore procedures - System diagnostics and logs - iOS/iPadOS/macOS troubleshooting workflows |
>> Apple-Device-Support최고품질 인증시험 기출자료 <<
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질문 # 116
How to put an iPhone in recovery mode?
정답：A,B,C
설명：
According to the Apple Device Support Reference Materials, the steps to put an iPhone in recovery mode are:
* Plug your iPhone in to your computer using your USB to Lightning cable 1 .
* On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes 1 .
* Quickly press and release the Volume Up button, then quickly press and release the Volume Down button, and then press and hold the Side (or Power) button until the recovery mode screen pops up 1 2
. It won't happen instantly, so hang on for at least 15 seconds or so before you try it again 2 .
* Locate your device on your computer and choose the option to Update or Restore 1 .
These steps apply to all iPhones manufactured since 2017, including iPhone 8 or later, iPhone SE (2nd and
3rd generations), and iPhone 12 or later 2 . For older models, such as iPhone 7 or earlier, the steps may vary slightly 1 . References : 1 : If you can't update or restore your iPhone or iPod touch - Apple Support 2: How to put your iPhone or iPad into recovery mode | iMore
질문 # 117
Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?
정답：C
설명：
This is the correct answer because Activity Monitor is a built-in macOS utility that allows you to see how much CPU, memory, disk, and network resources are being used by each app and process on your Mac. You can use Activity Monitor to identify and quit apps that are consuming a large percentage of your CPU or memory, or that are not responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it, or find it under Applications > Utilities. You can sort the apps and processes by clicking on the column headers, such as "% CPU" or "Memory". You can also use the search field to filter the list by name. To quit an app or process, select it and click on the "X" button at the top of the window. You can also use the View menu to see more information about the app or process, such as its open files and ports, its memory usage, or its energy impact. References : How to See Which Program Is Using All Your CPU on Mac , If your Mac runs slowly
- Apple Support , How to Fix Crashing Apps on a Mac - How-To Geek
질문 # 118
You open a scheduling assistant app for the first time. You receive a request to grant Calendar access.
Why does this request appear?
정답：D
설명：
Apple operating systems protect personal information by requiring applications to obtain permission before accessing protected data such as Calendars, Contacts, Photos, Camera, and other sensitive resources. The first time an application attempts to use information belonging to another protected app or service, the system presents a permission request explaining the requested access. A scheduling assistant naturally needs Calendar information to read or create events, so the permission prompt appears when it first attempts that access. The prompt is not dependent on the app being sandboxed through System Settings, nor does App Store approval automatically grant Calendar access. Calendar also does not have to be enabled specifically in iCloud for the privacy permission mechanism to operate. Therefore, option D correctly describes why the request appears.
질문 # 119
What does the screen with a folder and question mark indicate?
정답：D
설명：
A folder with a question mark means the Mac can't find a valid macOS system on any startup disk, often due to corruption or erasure.
* Option B: Server verification isn't indicated this way.
* Option C: Internet Recovery failure shows a globe.
* Option D: Encryption prompts for a password, not this symbol.
References: Apple Support - " If your Mac starts up to a question mark " (support.apple.com/HT204156).
질문 # 120
What MUST you do before you reach the macOS Recovery options when your Mac with Apple silicon has FileVault or Activation Lock turned on?
정답：C
설명：
Before you can access the macOS Recovery options on a Mac with Apple silicon that has FileVault or Activation Lock turned on, you must first authenticate as an administrator. This is because FileVault and Activation Lock are security features that encrypt your data and prevent unauthorized access to your Mac. To authenticate as an administrator, you need to select one of the displayed administrator accounts on the startup options screen, then enter the account's password. This will unlock the system and allow you to use the macOS Recovery apps and utilities. The other options are not correct. You do not need to access the Startup Security Utility or enter the FileVault recovery key or the Apple ID and two-factor authentication to reach the macOS Recovery options. References : Use macOS Recovery on a Mac with Apple silicon - Apple Support
, How to Enter macOS Recovery on an Apple Silicon Mac - MUO
질문 # 121
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참고: ITDumpsKR에서 Google Drive로 공유하는 무료 2026 Apple Apple-Device-Support 시험 문제집이 있습니다: https://drive.google.com/open?id=1ltpM2ZgoKaYEhXGmc9Sb0I_1pAHTcTuG