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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Design training programs for users and admins - Create learning materials and resources |
| Topic 2: Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Topic 3: Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
| Topic 4: Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Topic 5: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities |
| Topic 6: Policies and Settings | 22% | - Identity and access management - Slack Connect and app approval settings - Analytics and dashboard usage - Security and compliance configurations |
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NEW QUESTION # 90
A retail company wants to use Slack to improve their customer support process. What use case should be highlighted to them?
Answer: B
Explanation:
Setting up a dedicated Slack channel for customer support allows for organized discussion and documentation of issues and solutions, which can improve response time and efficiency in addressing customer queries.
NEW QUESTION # 91
During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?
Answer: A
Explanation:
The correct answer is D . The client's discovery inputs point to three separate collaboration needs. First, heavy cross-functional collaboration and a desire to reduce communication barriers require a general global workspace where internal employees can collaborate broadly. Second, working with many external partners creates a need for an external workspace or external-collaboration structure where partner-facing work can be governed and organized. Third, reducing barriers and supporting connection across the organization commonly benefits from a social workspace, where employees can build culture and community without cluttering the primary work environment. Option A addresses global and external work but omits the social
/cultural collaboration layer. Option B includes social but fails to provide a dedicated external-collaboration design. Option C is too simplistic; putting all collaboration into one global workspace can increase noise and blur governance boundaries, especially with external partners. Option D gives the cleanest basic grid pattern:
broad internal collaboration, structured external collaboration, and dedicated social connection.
Reference topic: Grid Design - basic Enterprise Grid model, global workspace, external workspace, social workspace, cross-functional collaboration, and partner collaboration design.
NEW QUESTION # 92
If unexpected challenges arise during the Slack migration, impacting the migration schedule, how should this be communicated to the stakeholders?
Answer: D
Explanation:
When unexpected challenges arise, it's important to promptly inform stakeholders. Providing detailed information about the issue and the steps being taken to address it helps maintain trust and allows for collaborative problem-solving. This approach ensures transparency and allows stakeholders to understand and adjust to any changes in the migration schedule.
NEW QUESTION # 93
A company is integrating Slack into their workflow. They want to ensure that teams are using Slack efficiently and adhering to company policies. What is the best practice for achieving this?
Answer: B
Explanation:
Regular training sessions ensure that team members are up-to-date with the latest features and best practices. A dedicated channel for Slack tips provides a centralized place for ongoing education and support, fostering efficient and policy-compliant use of the platform.
NEW QUESTION # 94
A user is having trouble finding specific past messages in a Slack channel. What is the most effective method they should use to locate these messages?
Answer: D
Explanation:
The most effective way to locate specific past messages in Slack is to use the platform's search functionality. By inputting specific keywords or phrases, dates, or the name of the user who might have posted the message, users can quickly and efficiently find the information they are looking for.
NEW QUESTION # 95
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