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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| Topic 2: Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them |
| Topic 3: FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Topic 4: OmniScript | 27% | - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript |
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NEW QUESTION # 157
An OmniScript steps through a wizard. In Step 2, the user needs to see details of a specific Case selected in Step 1. How should an OmniStudio Consultant fetch the data efficiently?
Answer: B
Explanation:
The efficient pattern is to retrieve only the selected Case when the user reaches Step 2. A Data Mapper Extract Action can use the CaseId selected in Step 1 as an input filter and return only the required Case details. This avoids loading unnecessary records and keeps the OmniScript responsive. A Data Mapper Load is wrong because Loads write data to Salesforce; they do not read Case details. Fetching all Cases in the Init action is inefficient and can create performance and governor-limit risks. Asking the user to re-enter Case information is poor user experience and creates data-quality problems. Salesforce OmniStudio guidance separates Data Mapper Extract for reading Salesforce data from Data Mapper Load for saving updates.
NEW QUESTION # 158
A consultant is designing a FlexCard for a client. The client wants the FlexCard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the FlexCard to meet the client's requirements?
Answer: C
Explanation:
Flyout Action Overview: A Flyout Action in FlexCards is an interactive feature that displays a pop- up panel (flyout) when triggered, typically by a button or link. This flyout can contain a child FlexCard, OmniScript, or custom content, showing additional details or enabling actions related to the parent card's data.
NEW QUESTION # 159
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
Answer: C
Explanation:
The OmniStudio tools that should be recommended to meet these requirements are single OmniStudio Action that invokes separate Omniscripts. OmniStudio Action can be used to conditionally launch different Omniscripts based on the record type of the contact. Omniscripts can be used to implement the verification processes for each type of contact. Specific FlexCards with Actions for each type of Contact would require creating redundant FlexCards and Actions for each record type. Multiple OmniStudio Actions that invoke separate Omniscripts would require creating redundant Actions for each record type. Single FlexCard with an Action to invoke an Omniscript would not allow for different verification processes based on the record type.
NEW QUESTION # 160
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers
Answer: C,D
Explanation:
The two OmniScript features that the consultant should recommend are Response Action and Edit Block. A Response Action is an action that can save or submit data from an OmniScript to a Salesforce object or an external system. The consultant can use a Response Action to allow the user to add, edit, or delete dependents related to their policy via their Community portal. An Edit Block is an element that can display a list of records for the user to view, edit, or delete, using an OmniScript or an Integration Procedure. The consultant can use an Edit Block to display the dependents related to the policy, and allow the user to modify them
NEW QUESTION # 161
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
Answer: A,D
Explanation:
The two OmniStudio tools that should be recommended to meet these requirements are Calculation Procedure and Calculation Matrix. Calculation Procedure allows the designer to define a multi-step calculation process that can use data from various sources. Calculation Matrix allows the designer to define a table of values that can be used as inputs or outputs for calculations. In this case, a Calculation Matrix can be used to store the discount thresholds based on region and customer lifetime score, and a Calculation Procedure can be used to apply them to the orders. OmniStudio Action is not needed for this scenario, as there is no interaction involved. DataRaptor Transform is not suitable for this scenario, as it is used to transform data from one format to another.
NEW QUESTION # 162
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