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Cisco 300-820 Exam Syllabus Topics:

SectionWeightObjectives
Cloud Management, Suite and Devices Administration20%- Control Hub administration
  • 1. Domain setup, security settings, integrations
  • 2. User, organization, site management
- Monitoring and troubleshooting
  • 1. Endpoint and service health monitoring
  • 2. Call routing, meetings, messages issues
Hybrid and Migration to the Cloud10%- Deployment models and integration
  • 1. On-premises to cloud migration
  • 2. Video Mesh, hybrid data security
- Hybrid services implementation
  • 1. Calendar, directory, message connectors
  • 2. Cloud Connected UC and migration tools
Collaboration Cloud Technologies25%- Key concepts and architecture
  • 1. NAT, ICE, TURN, STUN
  • 2. Licensing and backup/restore procedures
  • 3. Expressway media traversal and protocol interworking
- Expressway configuration and integration
  • 1. Dial plan, B2B communication, MRA implementation
  • 2. Network, certificates, clustering, QoS setup
Security10%- Security configuration
  • 1. Endpoint, meeting, administration security
  • 2. Trunk and media security policies
- Security architecture and services
  • 1. Identity, key management, compliance
  • 2. Encryption, authentication, access control
APIs and Programmability10%- Webex APIs
  • 1. Messaging, Meeting, Calling, People APIs
  • 2. Events and integration APIs
- Development tools and portals
  • 1. App Hub, Developer Portal, Room OS Portal
  • 2. Device macros and automation
Suite and Device Configuration25%- Webex Meetings and Messaging setup
  • 1. Endpoint registration and provisioning
  • 2. Deployment models and feature configuration
- Webex Calling configuration
  • 1. Trunks, route groups, translation patterns
  • 2. Locations, numbers, dial plans, permissions

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Cisco Implementing Cisco Collaboration Hybrid and Cloud Technologies (CLHCT) v2.0 Sample Questions (Q141-Q146):

NEW QUESTION # 141
Which two protocols are supported on Expressway Zones? (Choose two.)

Answer: A,E


NEW QUESTION # 142
To enable Hybrid Message Service, you must link Message Connector to your IM and Presence Service cluster by entering server information for which node?

Answer: C


NEW QUESTION # 143
A remote branch office reports that Webex Board endpoints experience audio dropouts during active meetings, especially when file transfers occur simultaneously. WAN link utilization shows
95% usage during peak hours. Which two troubleshooting actions should be taken first? (Choose two.)

Answer: A,E

Explanation:
Webex audio dropouts during high WAN utilization indicate that real-time voice media may not be receiving proper QoS treatment. Audio RTP should be marked DSCP EF end-to-end and placed into a low-latency queue so voice traffic is prioritized during congestion.


NEW QUESTION # 144
The collaboration administrator is getting the following error: No Voicemail Service ?03 Forbidden? What might be the cause?

Answer: A


NEW QUESTION # 145
Which entry in the public (external) DNS is valid to configure DNS SRV records for a Cisco Mobile and Remote Access solution?

Answer: A

Explanation:
_cisco-uds is used for internal communication, while _collab-edge is used for external clients.


NEW QUESTION # 146
......

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