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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer and Business Analysis- Stakeholder identification and engagement
  • 1. Elicit business needs from stakeholders
    • 2. Identify key stakeholders and their roles
      - Business process understanding
      • 1. Identify process gaps and inefficiencies
        • 2. Analyze current business processes
          Topic 2: Requirements Gathering and User Stories- User stories and acceptance criteria
          • 1. Writing effective user stories
            • 2. Defining acceptance criteria
              - Requirements elicitation techniques
              • 1. Workshops and interviews
                • 2. Document analysis
                  Topic 3: Agile Methodology in Business Analysis- Agile principles
                  • 1. Iterative development concepts
                    • 2. Collaboration in agile teams
                      - Backlog and sprint participation
                      • 1. Supporting sprint planning
                        • 2. Prioritizing backlog items
                          Topic 4: Solution Assessment and Validation- Testing and feedback
                          • 1. User acceptance testing support
                            • 2. Feedback incorporation
                              - Solution evaluation
                              • 1. Assess alignment with business needs
                                • 2. Validate solution requirements

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                                  Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q120-Q125):

                                  質問 # 120
                                  The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
                                  What should the BA do when they find it difficult to get a response?

                                  正解:A

                                  解説:
                                  When a business analyst finds it difficult to get a response from a subject matter expert (SME), they should escalate the concern to the SMEs' manager. This is because the SMEs' manager can help to prioritize the project, provide feedback, and ensure accountability. The business analyst should also document the communication attempts and issues, and keep the project sponsor and other stakeholders informed of the status and risks. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business- analyst-certification-prep/collaboration-with-stakeholders


                                  質問 # 121
                                  Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
                                  Which reference should the BA consult to understand the integration pattern?

                                  正解:A

                                  解説:
                                  Explanation
                                  The reference that the business analyst should consult to understand the integration pattern is a Solution Architecture Diagram. A Solution Architecture Diagram is a diagram that shows the high-level design and components of a system or solution. A Solution Architecture Diagram helps to understand the integration pattern by showing how different systems or applications are connected and interact with each other, as well as what data or information is exchanged between them. A Solution Architecture Diagram also helps to identify the scope, requirements, dependencies, and risks of an integration project or enhancement. References:
                                  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/solution-des


                                  質問 # 122
                                  Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
                                  What is an example of good acceptance criteria?

                                  正解:B

                                  解説:
                                  This answer provides an example of good acceptance criteria for the scenario of integrating Salesforce with the largest online professional network. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales rep can do (view current information), where they can do it (in the Lead and Contact records), and how they can verify it (directly).
                                  References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/prepare-f


                                  質問 # 123
                                  The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
                                  What is the goal of UAT?

                                  正解:A


                                  質問 # 124
                                  The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
                                  Which additional step is required during the UAT planning process?

                                  正解:B

                                  解説:
                                  The first step that the business analyst should take before starting UAT is to identify power users. Power users are users who have extensive knowledge and experience with using Salesforce, and can provide valuable feedback and insights during UAT. Power users can help to write, review, and execute UAT scenarios, as well as train and support other users during UAT. Power users can also act as champions for change management, and help to promote adoption and satisfaction with the solution. The business analyst should identify power users from different roles, teams, or regions, depending on the scope and scale of the project. The business analyst should also communicate with power users about their expectations, responsibilities, and availability for UAT.


                                  質問 # 125
                                  ......

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