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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Fast Development and Delivery	15%	- Automation and cloud technologies - Architecture management and business analysis - Software development and testing practices
Fundamental Principles and Concepts	15%	- Design thinking, complexity thinking, and service-dominant logic - Lean, Agile, DevOps, and continuous improvement - ITIL guiding principles
Digital Product Lifecycle and ITIL Operating Model	20%	- Digital product lifecycle integration - Four dimensions of service management - ITIL service value system and service value chain
Valuable Investments	15%	- Portfolio management and investment prioritization - Strategic alignment and innovation
Co-created Value and Assured Conformance	5%	- Governance, risk, and compliance - Relationship management and service design
Concepts of High-velocity IT	20%	- Digital products and digital technology - Digital transformation and IT transformation - Characteristics and objectives of high-velocity IT
Resilient Operations	10%	- Monitoring, incident, and problem management - Service continuity and infrastructure management - Availability, capacity, and performance management

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.
Which practice would MOST help to improve this situation and how?
Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?

Answer:

Explanation:
Agreeing with a customer the service desk team's response times for each method of user contact

NEW QUESTION # 30
A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
How can the ' relationship management ' practice contribute to this initiative?

A. By developing an understanding of the patterns of usage of the online shopping services
B. By negotiating and agreeing with the retailer the service targets for the integrated systems
C. By establishing the communication channels required to support the online shopping services
D. By encouraging behaviours that are consistent with the shared values of both organizations

Answer: D

Explanation:
Relationship management is concerned with establishing and nurturing links between organizations at a strategic and collaborative level. In a partnership, shared trust, aligned behaviours, and mutual understanding are essential to co-creating value successfully.
A is more closely related to service level management. B could be part of operational coordination, but it is narrower than relationship management. D relates more to analytics, service design, or business analysis. C best matches the role of relationship management in enabling healthy collaboration between organizations.
This also fits ITIL's broader view that many services depend on third parties and that effective relationships with partners and suppliers are important to practice success .
=========

NEW QUESTION # 31
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

A. four dimensions of service management
B. 'focus on value' guiding principle
C. service value system
D. 'service request management' practice

Answer: C

NEW QUESTION # 32
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests.
2. A staff member asks for a new barcode scanner from an internal IT department.
3. A manager requires swift changes to user access rights for an employee.
4. A service provider establishes a channel for users to submit emergency changes.

A. 1 and 4
B. 2 and 3
C. 1 and 3
D. 2 and 4

Answer: B

NEW QUESTION # 33
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

A. Suspend the staff involved until the investigation is complete
B. Conduct a blameless post-mortem focused on learning
C. Limit the review to technical logs only
D. Escalate the issue directly to supplier management

Answer: B

Explanation:
A blameless post-mortem supports learning, transparency, and continual improvement without creating fear.
In HVIT environments, organizations need fast learning loops and honest reporting, especially after failures.
People are more likely to share important evidence and contributing factors when they know the goal is improvement, not punishment.
A damages psychological safety. C ignores important human and process factors. D may be useful only if a supplier contributed, but it does not describe the best general response. The strongest answer is B.

NEW QUESTION # 34
......

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