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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Workspace Administration	9%	- Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design
Channel and User Group Administration	28%	- User group creation and administration - Channel types and management - Archiving and deletion policies
Fundamentals	9%	- User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards
App Administration	10%	- Workflow Builder usage - App installation and configuration - Integration management
Enabling Slack Success	15%	- Optimization and training - Analytics and usage measurement - Adoption strategy and best practices
Security	15%	- Audit and monitoring - Security governance and compliance - Data protection and retention policies
User Lifecycle Management	14%	- User provisioning methods - Authentication and access control - Guest account management

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Salesforce Certified Slack Administrator Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?

A. When a few questions need to be answered quickly
B. When you need to let your manager know you are not feeling well
C. When you need to confirm meeting times
D. When there is a new line of business at your company

Answer: D

Explanation:
Slack best practices advise creating a new channel:
"When you need a dedicated, transparent space for an ongoing topic, team, or project, such as a new line of business." For quick or personal conversations (Options A, C, and D), direct messages are more appropriate.
(Reference: Slack Administration Study Guide - Channel vs. Direct Message Best Practices)

NEW QUESTION # 50
Which Slack plan(s) support the Legal Holds feature?

A. Pro, Business+ and Enterprise Grid
B. Business+ and Enterprise Grid
C. Enterprise Grid only
D. Free, Pro, Business+ and Enterprise Grid

Answer: C

Explanation:
According to Slack's official documentation regarding Legal Holds:
"The Legal Holds feature is only available on the Enterprise Grid plan. Legal holds allow Workspace Owners and Org Owners to preserve messages and files of specific users for compliance and legal purposes." Legal Holds are a critical feature for enterprises with compliance requirements, and they are not available on the Free, Pro, or Business+ plans.
(Reference: Slack Administration Study Guide - Security, Compliance, and Legal Holds)
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NEW QUESTION # 51
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

A. Ask the Sales team to react with :eyes: when they have read a message.
B. Instruct Sales managers to use more @channel's and @here's in their announcements.
C. Provide additional learning and host a Slack day.
D. Identify the most active members and ask them to post more in public channels.

Answer: C

Explanation:
When engagement in public channels drops, Slack recommends education and re-engagement campaigns like hosting a "Slack day" to showcase best practices.
Slack documentation highlights:
"Slack Days are opportunities to encourage better usage patterns, provide learning sessions, and reinforce the importance of open communication through public channels." Option A and D focus on short-term fixes and notifications, not improving behavior sustainably. Option B alone is not a complete strategy.
(Reference: Slack Administration Study Guide - Driving Adoption and Maintaining Engagement)

NEW QUESTION # 52
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
B. Ask your Slack Champions to model the behavior, and encourage others to post in channels.
C. Send a company-wide email asking members to use Slack channels for collaboration.
D. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
E. Create default channels, so that employees have more options in the channels they can use for collaboration.

Answer: A,B

Explanation:
Slack best practices for culture change recommend:
"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively." Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration.
Default channels (E) help onboarding, but not necessarily behavior change after adoption.
(Reference: Slack Administration Study Guide - Change Management Best Practices)
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NEW QUESTION # 53
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
C. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D. The number of messages posted in the #help-hr triage channel over the past 30 days

Answer: A

Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)

NEW QUESTION # 54
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