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Salesforce BA-201 Exam Syllabus Topics:

SectionWeightObjectives
User Stories and Agile Practices15%- Writing effective user stories and acceptance criteria
- Agile/Scrum collaboration with development teams
Business Analysis Fundamentals20%- Role of a Business Analyst in Salesforce ecosystem
- Business process analysis and improvement
Requirements Development and Management25%- Requirements documentation and validation
- Requirements elicitation techniques
Stakeholder Engagement20%- Stakeholder identification and analysis
- Communication and collaboration strategies
Data and Process Understanding in Salesforce20%- Data modeling concepts in Salesforce
- Process mapping and optimization

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Salesforce Certified Business Analyst Sample Questions (Q201-Q206):

NEW QUESTION # 201
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

Answer: B

Explanation:
Working Hours is not a Locale Setting that can be selected when creating a new user. Working Hours are set at the organization level or at the resource level for scheduling purposes. Time Zone, Language, and Locale are Locale Settings that can be selected when creating a new user. References: https://help.salesforce.com/s
/articleView?id=sf.users_add.htm&type=5


NEW QUESTION # 202
The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won.
After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?

Answer: C


NEW QUESTION # 203
Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

Answer: B

Explanation:
The reference that the business analyst should consult to learn more about the previous consultant's recommendation is an Entity Relationship Diagram (ERD). An ERD is a diagram that shows the logical structure and relationships of data entities in a database or system. An ERD helps to model and document how data entities are organized, connected, and interact with each other. An ERD also helps to normalize data entities by reducing redundancy and inconsistency in data storage and retrieval. The previous consultant recommended that Universal Containers move to a more normalized data model to represent its containers, which means that they wanted to avoid storing duplicate or unnecessary data in multiple tables or fields. The business analyst should consult an ERD to learn more about how the previous consultant proposed to design and implement a more normalized data model for Universal Containers. References: https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping


NEW QUESTION # 204
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?

Answer: B


NEW QUESTION # 205
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

Answer: C

Explanation:
This answer describes how process mapping can help the BA get started on this project of analyzing and breaking down CK's typical sales cycle. Process mapping is a technique that involves creating a visual representation of a business process, showing its inputs, outputs, steps, actions, decisions, roles, and dependencies. Process mapping can help the BA communicate and understand how a process works in its current state, and identify areas for improvement or optimization. References: https://trailhead.salesforce.com
/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your- business


NEW QUESTION # 206
......

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