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| Section | Weight | Objectives |
|---|---|---|
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Human-Centered Design Principles - Branding and Visual Design Impact - Usability and Information Architecture |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Discovery | 13% | - Research Methods and Tools - Salesforce UX Personas and Processes - Business Value of Salesforce UX - User Needs and Requirements Gathering |
| Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design |
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NEW QUESTION # 31
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
Answer: A
Explanation:
The correct answer is A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images, exactly as stated in the uploaded study guide.
The requirement is to make Lightning Experience conform to the company's existing design guidelines using declarative configuration. The study guide therefore directs the UX Designer to the standard Themes and Branding capability rather than to custom development.
A custom theme allows the organization to apply important brand assets such as the company logo, brand colors, and imagery so that the Salesforce environment presents a recognizable visual identity.
Option B is insufficient because selecting whichever built-in theme happens to be closest does not guarantee compliance with Cloud Kicks' actual design guidelines.
Option C refers to a different branding mechanism and includes font-type configuration, but it is not the declarative approach keyed by the study guide for the current Lightning Experience scenario.
The broader UX principle is to implement branding through supported Salesforce configuration whenever those tools satisfy the requirement. This preserves consistency and avoids unnecessary custom styling while still aligning the environment with company identity.
Study Guide reference/topics: Themes and Branding, Lightning Experience, brand colors, logos, Declarative Design.
NEW QUESTION # 32
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases per hour, accessing them via queues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer's recommendation?
Answer: B
Explanation:
The study guide keys C. Lower-resolution monitors will have a better user experience as the feature or statement that is NOT relevant to recommending Console navigation.
A Salesforce Console application is appropriate for users who process many records and need to maintain context while moving between related pieces of work. That directly fits these service representatives, who handle multiple cases each hour through several channels.
Option A describes Split View, which is relevant because it can keep a list of records visible while the user works in the surrounding workspace. That reduces unnecessary navigation between the queue and the active record.
Option B is also relevant because console navigation supports related workspace organization, including multiple subtabs associated with a parent record. This is valuable when representatives need several related records or resources open simultaneously.
Option C, however, describes screen resolution rather than a console productivity capability. A denser multi- record workspace does not inherently mean that lower-resolution monitors provide a better experience.
The study-guide distinction is therefore between genuine console navigation benefits-such as maintaining record context-and an unsupported claim about display resolution.
Study Guide reference/topics: Console Navigation, Split View, subtabs, service-agent productivity, Declarative Design.
NEW QUESTION # 33
Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes:
If the opportunity is closing within 2 weeks If it is valued at more than $100,000 Which approach should be used in Experience Builder to enable this?
Answer: B
Explanation:
The best approach to enable partners to quickly browse and see their opportunities segmented by key attributes is to configure a pre-filtered opportunity list view for each key attribute with the partner group. This way, the partners can easily access the list views that show only the opportunities that match the criteria, such as closing within 2 weeks or valued at more than $100,000. Creating a custom Lightning Web Component using a data table for each key attribute (A) might be too complex and time-consuming, and it might not be compatible with the Experience Builder. Allowing each user to create a filter for each key attribute and link to the opportunities list view (B) might be too tedious and inconsistent, and it might not provide a quick and easy way to browse the opportunities.Configuring a pre-filtered opportunity list view for each key attribute with the partner group is a simple and effective solution that leverages the existing functionality of the Experience Builder and the list view component12.Reference:
List View Component | Salesforce Experience Cloud
Create and Edit List Views | Salesforce Help
NEW QUESTION # 34
Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?
Answer: B
Explanation:
The correct answer is B. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases, as specified in the study guide.
The UX requirement is to make the relevant queued Cases immediately visible so that help desk users can begin resolving work quickly. The study guide selects a filtered List View component placed directly on the team's home page.
This approach reduces the amount of navigation required before users can identify actionable cases. By filtering the list to show the appropriate assigned and open records, the home page becomes a task-oriented starting point rather than merely a general landing page.
Option A refers to a Case Assignment component, while option C refers to a Case Inbox component. Neither is the approach identified by the answer key.
The important design consideration is that the team already has a predictable record-selection criterion: the Cases must be relevant to the help desk member and remain open. A configured list view can express those conditions declaratively.
The study guide therefore favors bringing the right Salesforce records directly into the user's work context through a standard filtered list-view experience.
Study Guide reference/topics: List View component, filtered Cases, home pages, help desk productivity, Declarative Design.
NEW QUESTION # 35
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?
Answer: C
Explanation:
A wireframe prototype is a low-fidelity representation of the content and structure of a new feature, without any visual design or branding elements. It is used to test the usability and functionality of the feature with the user, and to gather feedback and iterate on the design. A wireframe prototype can be created using tools like Sketch, Figma, or Adobe XD, and can be interactive or static.Reference:
[Salesforce Certified User Experience Designer Exam Guide], Section 2.2: Design and test prototypes
[UX Designer Certification Prep: Prototyping], Unit 2: Wireframes and Prototypes
[Prepare for Your UX Designer Credential], Trailmix: Prototyping
NEW QUESTION # 36
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