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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Topic 2: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Topic 3: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Topic 4: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Topic 5: Security and Compliance	- Authentication and access controls - Data retention and compliance settings

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Salesforce Certified Slack Administrator Sample Questions (Q169-Q174):

NEW QUESTION # 169
Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?

A. When you need to let your manager know you are not feeling well
B. When you need to confirm meeting times
C. When there is a new line of business at your company
D. When a few questions need to be answered quickly

Answer: C

Explanation:
Slack best practices advise creating a new channel:
"When you need a dedicated, transparent space for an ongoing topic, team, or project, such as a new line of business." For quick or personal conversations (Options A, C, and D), direct messages are more appropriate.
(Reference: Slack Administration Study Guide - Channel vs. Direct Message Best Practices)

NEW QUESTION # 170
You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?

A. Create a naming convention for each of the three projects, and add them as default channel naming prefixes.
B. Create a spreadsheet that maps each channel to its project, and pin it to the #general channel.
C. Install an app from the Slack app directory that automatically updates channel topics based on predefined criteria.
D. Ask members to include the project name in the channel description upon channel creation.

Answer: A

Explanation:
Slack best practices for organized workspaces state:
"Establishing and enforcing naming conventions helps members easily identify the purpose of a channel at a glance and maintain workspace organization." Apps (A) aren't necessary for simple naming. Asking for descriptions (B) is unreliable. Spreadsheets (C) are cumbersome and not visible at channel creation.
(Reference: Slack Administration Study Guide - Best Practices for Channel Naming)
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NEW QUESTION # 171
What actions can Channel Managers take on channels they are assigned?

A. Add, remove, and edit user roles
Rename or archive channels
Add and manage other Channel Managers
B. Convert channels from public to private
Rename or archive channels
Add and manage other Channel Managers
C. Convert channels from public to private
Restore a deleted channel
Access audit logs in Slack
D. Convert channels from public to private
Restore a deleted channel
Add and manage other Channel Managers

Answer: B

Explanation:
According to Slack's official documentation:
"Channel Managers can rename and archive channels, convert public channels to private (but not vice versa), and add/manage other Channel Managers." They cannot restore deleted channels (B, D) or manage user roles in the org-wide sense (C).
(Reference: Slack Administration Study Guide - Channel Manager Role Capabilities)

NEW QUESTION # 172
Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?

A. Members must have a sophisticated and complex password that is updated regularly.
B. Members must submit a verification code along with their password each time they sign in.
C. Members must use a biometric reader to authenticate with Slack.
D. Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.

Answer: B

Explanation:
Mandatory Two Factor Authentication (2FA) adds an extra layer of security to member accounts. When enabled, Slack requires that:
"Members must enter a verification code from an authentication app or text message after submitting their password to successfully sign in." This means each time members sign into Slack, they must provide both their password and a second factor, typically a code generated by a mobile authentication app or received via SMS. This prevents unauthorized access even if a password is compromised.
The other options (A, B, C) describe different security measures but do not accurately represent the behavior of 2FA as configured in Slack.
(Reference: Slack Administration Study Guide - Security and Compliance - Two Factor Authentication)

NEW QUESTION # 173
Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region.
Which specific data types will be uniquely stored in this geographic region? (Select the best answer.)

A. Messages, files, snippets, posts and files
B. Messages, files, snippets, workspaces and channel membership information
C. Messages, files, snippets, posts and member profiles
D. Messages, files, data used for analytics, snippets and posts

Answer: C

Explanation:
With Slack's data residency, the following data types are stored in the selected region:
"Messages, files, snippets, posts, and member profiles."
Data used for analytics and some metadata may still be processed globally, but the primary user-generated content is kept within the specified region.
(Reference: Slack Administration Study Guide - Data Residency Overview)
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NEW QUESTION # 174
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