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| Section | Weight | Objectives |
|---|---|---|
| Slack Administration and Governance | - Security and compliance controls - Workspace configuration and settings - User lifecycle management | |
| Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
| Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Change Management and Adoption | - Training and enablement planning - User adoption strategies - Communication and rollout planning |
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NEW QUESTION # 79
Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?
Answer: C
Explanation:
The correct channel name is #help-it . Slack channel naming best practices favor names that are lowercase, simple, predictable, searchable, and aligned to a clear naming convention. A help channel should use a recognizable prefix such as help- followed by the function or team receiving the request. This makes the channel easy for users to find and reinforces consistent channel taxonomy across the workspace or Enterprise Grid. Option A uses an underscore, which is less aligned with common Slack naming conventions where hyphens are typically used for readability. Option B includes an exclamation mark, which is not appropriate for clean channel naming and creates unnecessary noise. Option C uses uppercase letters, which conflicts with the best-practice preference for lowercase, readable channel names. Option D is concise, descriptive, and scalable because the same pattern can be extended to other support channels such as #help-hr , #help-finance
, or #help-security .
Reference topic: Channel Strategy - channel naming conventions, support-channel taxonomy, channel discoverability, and user-friendly workspace organization.
NEW QUESTION # 80
A company wants to ensure that the Slack apps used by its employees enhance productivity without compromising security. Which approach should they take for app approval in Slack?
Answer: C
Explanation:
Implementing a review process for app approval ensures that each app is evaluated for both productivity and security before being allowed for use, balancing functionality with security.
NEW QUESTION # 81
Which Salesforce tool enables you to send Salesforce record notifications directly to a Slack channel?
Answer: A
Explanation:
Salesforce for Slack allows users to set up automatic notifications in Slack channels based on Salesforce record changes, ensuring that teams are always informed about updates.
NEW QUESTION # 82
In defining success metrics for a client's Slack implementation, what is a key factor to consider?
Answer: B
Explanation:
Success metrics should be directly tied to the client's specific goals and objectives for using Slack. This ensures that the metrics are relevant, meaningful, and provide a clear indication of whether the implementation is achieving the desired outcomes.
NEW QUESTION # 83
In a live training session aimed at helping a marketing team use Slack for campaign management, what experiential learning activity would be most beneficial?
Answer: A
Explanation:
Conducting a role-playing exercise where the marketing team uses Slack to plan, discuss, and execute a mock marketing campaign is a highly effective experiential learning activity. It enables the team to directly apply Slack functionalities in a context that is relevant to their work, thereby enhancing understanding and practical skill development in using Slack for campaign management.
NEW QUESTION # 84
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