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ServiceNow CIS-PA Exam Syllabus Topics:

SectionObjectives
Goals and Thresholds- Target setting and tracking
  • 1. Goal definitions for indicators
    • 2. Thresholds and scoring rules
      Dashboards and Widgets- Performance Analytics dashboards
      • 1. Dashboard design principles
        • 2. Widget configuration and usage
          Performance Analytics Fundamentals- Key concepts of Performance Analytics
          • 1. Indicators and data collection basics
            • 2. Time series data and scoring concepts
              Indicators and Data Sources- Indicator configuration
              • 1. Indicator formulas and definitions
                • 2. Breakdowns and breakdown sources
                  - Data collection setup
                  • 1. Scheduled jobs and data refresh
                    • 2. Aggregation and data collection jobs
                      Administration and Implementation- System configuration
                      • 1. Performance Analytics setup and maintenance
                        • 2. Troubleshooting data and reporting issues
                          - Security and access control
                          • 1. Roles and permissions for PA data

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                            ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q39-Q44):

                            NEW QUESTION # 39
                            What can you do in theDashboards moduleof theAnalytics Center?

                            Answer: A

                            Explanation:
                            TheDashboards modulein Analytics Center provides full lifecycle management forNext Experience Dashboards. Users with appropriate permissions cancreate, update, certify, share, and view dashboards from this module.
                            Certification is an important governance feature that marks dashboards as trusted and production-ready.
                            Sharing controls access, while update and creation enable continuous improvement. Viewing alone is insufficient for analytics governance. ServiceNow documentation clearly defines the Dashboards module as the central place for full dashboard management, making optionDthe correct answer.


                            NEW QUESTION # 40
                            What does the number of"Inserts"represent in aJob Logrecord?

                            Answer: C

                            Explanation:
                            In a Performance AnalyticsJob Log, theInsertsvalue represents the number ofanalytics score records written to the databaseduring that job run. These inserts typically correspond to new indicator scores added to theIndicator Factstable.
                            This value does not represent business records such as incidents, nor does it indicate how many source records were evaluated. Records examined and calculations performed may be far greater than the number of inserts, as only final score results are stored. ServiceNow documentation confirms that Job Log insert counts reflect stored analytics results, making option B the correct interpretation.


                            NEW QUESTION # 41
                            How candashboard filtersretain their values acrosslogins and page refreshes?

                            Answer: C

                            Explanation:
                            Dashboard filters retain their values across page refreshes and user navigation throughsession-based persistence. When this option is enabled, filter selections are stored for the duration of the user's session and automatically reapplied as the user navigates or refreshes the page.
                            Favorites and global defaults define starting values, not persistence behavior. Applying a filter to the entire dashboard controls scope, not retention. ServiceNow documentation explains that session persistence is the mechanism that maintains filter state, making option C the correct answer.


                            NEW QUESTION # 42
                            What does the"Allow formula component to be NULL"setting for aFormula Indicatordo?

                            Answer: A

                            Explanation:
                            TheAllow formula component to be NULLsetting controls how a Formula Indicator behaves when one or more component indicators return NULL values. When enabled, the formula continues to calculate using the available components instead of aborting the calculation.
                            If this setting is disabled and any component returns NULL, the entire formula result becomes NULL. The setting does not automatically convert NULLs to zero, nor does it skip calculation entirely. ServiceNow documentation explains that this option provides flexibility in environments where some component indicators may not have data for every period, ensuring the formula can still produce meaningful results.
                            Therefore, option D accurately describes the behavior.


                            NEW QUESTION # 43
                            When areAdditional conditionsof an Indicator evaluated duringData Collection?

                            Answer: C

                            Explanation:
                            During data collection, Platform Analytics first applies theIndicator Source conditionsto retrieve the base dataset. Once the source data is identified, the system then evaluates theAdditional conditionsdefined on the Indicator itself.
                            This separation allows indicator-specific filtering without duplicating logic in the indicator source, supporting reuse and performance optimization. Additional conditions do not run in parallel with source conditions and are not evaluated at visualization time. ServiceNow documentation explicitly explains that Indicator conditions refine the datasetafterthe source query executes, making option D the correct answer.


                            NEW QUESTION # 44
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