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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
  • 1. Industry data model concepts
    • 2. Energy and Utilities Cloud features
      - Asset and service management
      • 1. Asset tracking and lifecycle management
        • 2. Work orders and field service concepts
          Topic 2: Metering, Billing, and Usage Management- Billing processes
          • 1. Billing workflows overview
            • 2. Rate and tariff concepts
              - Meter data handling
              • 1. Consumption tracking
                • 2. Usage data ingestion concepts
                  Topic 3: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                  • 1. Utility operations overview
                    • 2. Customer lifecycle in utilities
                      Topic 4: Customer Engagement and Experience- Digital customer experience
                      • 1. Customer communication flows
                        • 2. Self-service portals
                          - Customer service operations
                          • 1. Case management in utilities
                            • 2. Omni-channel support concepts
                              Topic 5: Integration and Data Management- System integration concepts
                              • 1. External system connectivity
                                • 2. API-based integration
                                  - Data management
                                  • 1. Data quality and governance basics
                                    • 2. Data model alignment

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q26-Q31):

                                      NEW QUESTION # 26
                                      When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
                                      How should a consultant manually configure this automatic activation feature in the system if a different browser is used?

                                      Answer: C


                                      NEW QUESTION # 27
                                      When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

                                      Answer: B,D

                                      Explanation:
                                      In the context of data mastery in Salesforce Energy and Utilities Cloud, certain types of data should remain mastered in the relevant legacy applications due to their specialized nature and the complexities involved in their management. These include: C. Meter Reading Data: Typically generated by systems dedicated to capturing and processing readings from energy meters. This data is central to billing and consumption analysis and often requires specialized systems to manage. D. Billing Related Data: Involves complex calculations, tariff management, and financial transactions. Legacy billing systems are usually deeply integrated with financial management processes and may be subject to regulatory compliance requirements. Keeping these data types mastered in their respective legacy systems while integrating them with Salesforce for visibility and customer service can offer the best balance of specialized control and comprehensive customer management. Reference = Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complex data types like meter readings and billing information, highlighting best practices for achieving a comprehensive view of customer data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


                                      NEW QUESTION # 28
                                      An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
                                      Which tools are primarily used to create and modify this console?

                                      Answer: D


                                      NEW QUESTION # 29
                                      An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
                                      According to the manager's expectations, which template type should the developer choose to gene new contracts?

                                      Answer: C


                                      NEW QUESTION # 30
                                      What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

                                      Answer: C


                                      NEW QUESTION # 31
                                      ......

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