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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Service Request Management	25%	- SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q64-Q69):

NEW QUESTION # 64
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,3,2,4
B. 1,2,3,4
C. 3,2,4,1
D. 2,4,3,1

Answer: B

NEW QUESTION # 65
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.
B. Validate that Allow Duplicate is selected on the product item.
C. Verify that Eligible for Service is selected on the product item.
D. Validate that the product item is active and published.

Answer: D

NEW QUESTION # 66
Which three statements are true about building Digital Customer Service (DCS) applications?

A. Only one version of a DCS application can be active in production at any time.
B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C. Many DCS applications can be active in production at the same time.
D. DCS application can be embedded in other sites.

Answer: A,B,D

NEW QUESTION # 67
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee
B. Delete SR by SR title
C. Delete SR by SR number
D. Update SR milestone
E. Create SR

Answer: A,C,D,E

NEW QUESTION # 68
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Product and category filtering
B. Knowledge management article links
C. Default communication preferences
D. Default chat channel preferences
E. Knowledge management language locales
F. Default timezone
G. Service request links
H. Default notification preferences

Answer: A,B,E,G

NEW QUESTION # 69
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