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| Section | Weight | Objectives |
|---|---|---|
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Process work order inspections and recommendations - Manage work order products, services, and notes - Create and manage work orders - Handle work order incidents and resolutions |
| Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Configure work order types and incident types - Set up and configure customer assets - Implement security roles and field service settings |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Manage scheduling options and requirements |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
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NEW QUESTION # 80
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.
You need to provide a recommendation about the Field Service customer experience portal.
What should you recommend?
Answer: C
NEW QUESTION # 81
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
Answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq
NEW QUESTION # 82
Your company implemented the Microsoft Dynamics 365 Field Service mobile app.
A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.
In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 83
A customer service agent fails to solve a customer's issue over the phone.
The agent needs to converted the case to a work order in order to schedule a technician visit.
What is required to successfully convert a case to a work order?
Answer: B
NEW QUESTION # 84
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 85
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