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ASQ CMQ-OE Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Strategic Plan Development and Deployment	23%	- Strategic Planning Models 1. Hoshin Kanri, balanced scorecard, and benchmarking 2. Mission, vision, values, and objectives - Business Environment Analysis 1. SWOT, PESTLE, risk analysis 2. Market and competitive analysis - Strategy Deployment and Execution
Topic 2: Customer-Focused Organizations	22%	- Customer Satisfaction and Loyalty Measurement - Customer Segmentation and Requirements Management - Voice of the Customer (VOC) Collection and Analysis - Complaint Management and Service Recovery
Topic 3: Training and Development	16%	- Curriculum Design and Material Development - Evaluation of Training Effectiveness - Training Delivery and Facilitation - Training Needs Analysis and Planning
Topic 4: Leadership	28%	- Teams and Team Processes 1. Team types and development stages 2. Team building and facilitation techniques - Organizational Structures - Leadership Principles and Challenges 1. Change management and innovation 2. Ethics, governance, and compliance 3. Roles and responsibilities of leaders and managers
Topic 5: Management Elements and Methods	26%	- Communication and Organizational Dynamics - Financial and Resource Management - Management Principles and Theories - Quality Management Systems 1. ISO 9001, Baldrige, TQM frameworks - Human Resources and Workforce Management
Topic 6: Quality Management Tools and Methods	31%	- Problem Solving and Process Improvement 1. PDCA, DMAIC, Lean methodologies - Statistical Methods and Data Analysis 1. SPC, hypothesis testing, measurement systems analysis - Process Mapping and Design
Topic 7: Supply Chain Management	19%	- Supplier Development and Partnerships - Supplier Risk and Performance Management - Logistics, Material Control, and Acceptance - Supplier Selection, Evaluation, and Approval

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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q79-Q84):

NEW QUESTION # 79
A company uses a process in which all workers and departments that are involved in bringing a product to market are required to participate in all phases of product development, from concept through delivery. What type of engineering process 1s the company using?

A. Manufacturing
B. Concurrent
C. Quality
D. Reliability

Answer: B

NEW QUESTION # 80
To be effective, a knowledge management system should include which of the following elements?

A. Experts who can review and approve be
B. A means of rewarding people who share what they know
C. A data management system that can be accessed by only the information technology staff
D. Experienced knowledge management consultants

Answer: D

Explanation:
* A means of rewarding people who share what they know: This encourages knowledge sharing and collaboration within the organization. When individuals are recognized or rewarded for contributing their expertise, they are more likely to actively participate in knowledge sharing.
* Experienced knowledge management consultants: Having knowledgeable experts who specialize in knowledge management can provide guidance, implement best practices, and ensure the system is designed and maintained effectively. These consultants can help organizations optimize their knowledge-sharing processes.
* Experts who can review and approve content: Having subject matter experts who review and validate knowledge content ensures its accuracy and relevance. These experts can also approve content for inclusion in the system, maintaining quality and reliability.
Option B (A data management system that can be accessed by only the information technology staff) is not necessarily a requirement for an effective knowledge management system. Ideally, knowledge should be accessible to relevant stakeholders across the organization, not limited to IT staff.

NEW QUESTION # 81
Knowledge management involves all but which of the following?

A. Determining what knowledge to record and store, and by whom and how it will be accessed and used.
B. Building and reinforcing an organization culture that supports and promotes reusing knowledge rather than reinventing knowledge.
C. Documenting "lessons learned" from product development projects.
D. Recording and storing all the tacit knowledge of all the employees.

Answer: D

NEW QUESTION # 82
To gain a competitive edge, a commercial flower grower seeks a technology solution that will improve
productivity, quality, customer satisfaction, and profits. Which of the following actions would provide the
best results within one year?

A. Set up an informational Web site to display flowers available.
B. Provide field workers with portable devices for recording flower growth, quality factors, and yield-for
downloading nightly to a program to compute productivity, quality status, and potential yield by type of
crop and when it will be available for shipment.
C. Implement a GIS mapping system to more effectively allocate growing space based on growth
requirements of the flowers, soil conditions, sunlight, and irrigation channels.
D. Contract with a call center to handle customer complaints.

Answer: B

NEW QUESTION # 83
Which of the following actions by a customer will support long-term relations with a supplier?

A. Creating opportunities for the supplier's quality engineers 10 meet with the purchasing staff
B. Scheduling regular meetings with the supplier to discuss plans and problem-solving options
C. Focusing on developing clear purchase orders and contract provisions
D. Training purchasing staff to facilitate communications between suppliers and end-users

Answer: B

Explanation:
Building strong and lasting relationships with suppliers involves effective communication and collaboration.
Regular meetings provide an opportunity for both parties to discuss plans, address challenges, and find solutions together. By engaging in open dialogue, the customer can foster trust and mutual understanding, leading to better long-term relations. While other actions such as developing clear purchase orders, training purchasing staff, and creating opportunities for quality engineers are important, regular meetings directly contribute to ongoing cooperation and problem-solving1.
References:
* ASQ Certified Manager of Quality/Organizational Excellence
* CMQ/OE Excellence Certified Manager of Quality/Organizational - ASQ
* QASEC - ASQ CMQ/OE, Manager of Quality Organizational Excellence Canada

NEW QUESTION # 84
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