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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding |
| Topic 2: Security | 15% | - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Configure domain and IP restrictions |
| Topic 3: Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
| Topic 4: Channel & User Group Administration | 28% | - Manage default channels and required channels - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage user groups and channel permissions - Configure channel management policies |
| Topic 5: App Administration | 10% | - Configure app permissions and settings - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows |
| Topic 6: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Create help channels for user support - Promote best practices and user adoption - Use analytics and reporting to measure engagement |
| Topic 7: Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
>> Salesforce Slack-Admn-201 Valid Practice Questions <<
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NEW QUESTION # 164
You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?
Answer: B
Explanation:
Slack's immediate response guidance states:
"If SCIM provisioning is unavailable, Workspace Admins should manually deactivate users through Slack settings to immediately prevent access." Changing the email (A) is messy and not recommended. Making #general read-only (B) doesn't prevent broader access. Contacting support (D) is useful, but not immediate enough for stopping access.
(Reference: Slack Administration Study Guide - Managing User Access in Case of SCIM Outage)
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NEW QUESTION # 165
Your team is planning to upgrade from the Pro plan to the Business+ plan.
The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.
As an admin, you're most concerned with how this statement can support end users.
What is the strongest benefit a vision statement provides for end users?
Answer: A
Explanation:
Slack's guidance on change management recommends:
"A vision statement defines the purpose of Slack in the organization's broader workflow. It helps end users align on why Slack is being used and how it supports their day-to-day work." It focuses on strategic understanding, not tactical elements like channel lists (B), permissions (C), or feature updates (D).
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Planning)
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NEW QUESTION # 166
You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?
Answer: C
Explanation:
Slack Connect discoverability must be enabled by an organization for others to search and find them:
"If an external organization has disabled Slack Connect Discoverability, they will not appear in search results, even if they use Slack." It is not about whether you already have a Connect channel (A), or necessarily whether they are on a free plan (B - free plans can still accept Connect invites with some limitations). Option C (turning off Slack Connect entirely) would prevent channel creation but is not specifically why search would fail.
(Reference: Slack Administration Study Guide - Slack Connect Discoverability Settings)
NEW QUESTION # 167
You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.
You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected.
What should you consider first when deciding if you need a new workspace?
(Select the best answer.)
Answer: C
Explanation:
When deciding whether to create a new workspace in Enterprise Grid, Slack recommends:
"Start by assessing whether the business unit's data retention, security, and compliance requirements are different enough from existing workspaces to justify workspace separation." If stricter data retention or compliance needs are present, a separate workspace may be necessary to apply different settings. Collaboration can still happen through multi-workspace channels if needed. Preferences about DMs (B) or apps (D) are secondary considerations.
(Reference: Slack Administration Study Guide - Enterprise Grid Workspace Planning)
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NEW QUESTION # 168
Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.
HR has its own workspace.
How should you advise the HR Director to use Slack for this use case?
(Select the best answer.)
Answer: D
Explanation:
Slack recommends for sensitive HR communication:
"Use a private channel to manage sensitive communications, like hiring and recruiting questions, especially when HR policies and individual discussions are involved." A public channel (A, D) risks sensitive information exposure. Org-wide channels (B) are less appropriate for targeting a specific audience like hiring managers.
(Reference: Slack Administration Study Guide - Managing Sensitive Information in Channels)
NEW QUESTION # 169
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