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| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information - Design FlexCards to meet requirements |
| OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts - Map business processes to OmniScript components |
| Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
| Data Tools | 23% | - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures |
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NEW QUESTION # 55
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
Answer: B,D
Explanation:
The two OmniScript features that the consultant should recommend are Response Action and Edit Block. A Response Action is an action that can save or submit data from an OmniScript to a Salesforce object or an external system. The consultant can use a Response Action to allow the user to add, edit, or delete dependents related to their policy via their Community portal. An Edit Block is an element that can display a list of records for the user to view, edit, or delete, using an OmniScript or an Integration Procedure. The consultant can use an Edit Block to display the dependents related to the policy, and allow the user to modify them
NEW QUESTION # 56
Which OmniStudio tool is best suited for validating complex business eligibility rules that involve multiple conditional branches and lookups against reference tables?
Answer: B
Explanation:
Decision Matrices (also called Expression Sets/lookup matrices in some contexts) are designed to evaluate business rules and conditions against reference data to return outcomes, such as eligibility determinations. Calculation Procedures are for numeric calculations, DataRaptor Load writes data, and FlexCards display data.
NEW QUESTION # 57
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
Answer: B,C,D
Explanation:
When designing OmniScripts, the best practices that should be followed to increase user adoption are:
* Prefill data for users when possible (This reduces user effort and improves data quality)
* Divide complex processes into sections (This makes the script more manageable and user-friendly)
* Provide user help text (This guides the user through the script and clarifies any doubts) The best practices that should not be followed to increase user adoption are:
* Replicate existing processes as-is (This may not leverage the full potential of OmniStudio and may not address the pain points of the users)
* Provide keystroke commands for data entry (This may not be intuitive or accessible for all users and may require additional training)
NEW QUESTION # 58
In which two scenarios should a DataRaptor be used? Choose 2 answers
Answer: A,D
Explanation:
The two scenarios where a DataRaptor should be used are: to retrieve an account and its related contacts, and to merge the city and state fields into a single field. A DataRaptor is a tool that can read, transform, and write data from Salesforce objects or JSON objects. A DataRaptor Extract can retrieve data from one or more Salesforce objects using SOQL queries, and store it in an Interface object or a JSON object. A DataRaptor Transform can map data from one Interface object or JSON object to another, and apply formulas and functions to transform the data. For example, a DataRaptor Transform can concatenate two fields into one using the + operator
NEW QUESTION # 59
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process. What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
Answer: D
Explanation:
The most efficient approach that the consultant can recommend to the business to meet this requirement is to add a new Step element with Input elements. A Step element can group related fields and elements in an OmniScript, and display them in a page or a section. An Input element can display a field for the user to enter data, such as text, number, date, etc. The consultant can use a Step element to add a new page or section to the OmniScript, and then use Input elements to collect the additional customer information
NEW QUESTION # 60
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