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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Understand the activities of the service value chain- Obtain/Build
- Design & Transition
- Deliver & Support
- Improve
- Engage
- Plan
Understand the four dimensions of service management- Partners and Suppliers
- Organizations and People
- Value Streams and Processes
- Information and Technology
Know the purpose and key terms of 15 ITIL practices- Service Configuration Management
- Relationship Management
- Incident Management
- IT Asset Management
- Service Level Management
- Problem Management
- Information Security Management
- Continual Improvement
- Service Desk
- Release Management
- Supplier Management
- Change Control
- Deployment Management
- Service Request Management
- Monitoring and Event Management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Optimize and automate
- Focus on value
- Keep it simple and practical
- Think and work holistically
Understand the purpose and components of the ITIL service value system- Guiding Principles
- Practices
- Service Value Chain
- Continual Improvement
- Governance

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EXIN ITIL 4 Foundation Sample Questions (Q319-Q324):

NEW QUESTION # 319
What are the KEY stakeholder groups that service providers should cooperate with?

Answer: B


NEW QUESTION # 320
Which statement about a `continual improvement register' is CORRECT?

Answer: C


NEW QUESTION # 321
Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

Answer: C


NEW QUESTION # 322
Which is included in the purpose of the 'service level management' practice?

Answer: C


NEW QUESTION # 323
Which is a purpose of the 'service level management' practice?

Answer: C


NEW QUESTION # 324
......

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