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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Reporting	10%	- Utilize Cisco Unified Intelligence Center (CUIC)
Overview	20%	- Describe access tools - Understand Contact Center basics - Describe CCE components and architecture - Explain call flow
Advanced Configuration	20%	- Configure roles and departments - Configure RONA support - Implement VXML applications
Configuration and Implementation	20%	- Implement precision routing - Configure agent teams and supervisors - Utilize Finesse administration tool
Advanced Features	10%	- Understand CCE features beyond default settings
Basic Calls and Agent Settings	20%	- Deploy basic call settings - Build basic ICM scripts - Configure basic call treatment - Configure basic agent functionality

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q47-Q52):

NEW QUESTION # 47
In Finesse, how are different gadgets enabled for specific team members?

A. Ask the agent to add the gadget to his desktop after launching Finesse.
B. Only the same type and configuration of gadgets are supported for all users.
C. Ask an administrator to configure the team with a custom layout.
D. Ask the supervisor to add the gadget to the agents desktop.

Answer: C

Explanation:
Different gadgets are enabled for specific team members in Finesse by having an administrator configure the team with a custom layout. This approach allows for the customization of the Finesse desktop interface to meet the specific needs of different teams or roles within the contact center, enhancing productivity and user experience.References:Cisco Finesse Administration documentation outlines how to customize the Finesse desktop for teams, including the configuration of gadgets and layouts.

NEW QUESTION # 48
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Device Configuration under Infrastructure Settings card
B. IVR Settings under Call Settings card
C. Route Settings under Call Settings card
D. Miscellaneous under Call Settings card

Answer: B

Explanation:
Cisco CVP Call Studio applications are developed locally, packaged as ZIP files, and then deployed to VXML Servers in production. The Single Pane of Glass (SPOG) in CVP Operations Console provides a centralized deployment interface for managing VXML applications.
Why the Correct Answer is Right: B is correct. The IVR Settings option under the Call Settings card in CVP SPOG (Operations Console) is used to manage and transfer VXML application ZIP files to the VXML Server (s). This is the designated deployment path for Call Studio applications, documented in the Cisco CVP Operations Guide.
Why Each Incorrect Answer is Wrong: A is wrong because Route Settings in SPOG deals with call routing configuration (dialed numbers, routing tables), not VXML application deployment. C is wrong because Device Configuration under Infrastructure Settings manages the configuration of devices like gateways and VVBs, not application deployment. D is wrong because Miscellaneous under Call Settings contains ancillary settings but is not the deployment mechanism for VXML application ZIP files.
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NEW QUESTION # 49
WhichVVBCLI command can set an individual media file to an expired state?

A. setVVBcache stale_cache_entries
B. setVVBcache stale_cache_entry <cache_entry_url>
C. show setVVBcache stale_cache_entry <cache_entry_url>
D. OutilsVVBcache stale_cache_entry <cache_entry_url>

Answer: A

NEW QUESTION # 50
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Agents
B. Routing Scripts
C. Administrative Scripts
D. Dialed Numbers
E. Deleted Objects

Answer: A,D

Explanation:
In Cisco Contact Center Enterprise (CCE), the Web Administration tool provides a user-friendly interface for configuring various aspects of the contact center. The two configuration objects that can be managed using this tool are:A.Dialed Numbers:The Web Administration tool allows administrators to configure dialed numbers, which are essential for call routing and management within the contact center.B.Agents:The tool also enables the configuration of agent profiles, including their skills, availability, and other relevant settings critical for efficient call distribution and management.References:Cisco's official documentation on the Web Administration tool for CCE outlines the capabilities and configuration options available, including managing dialed numbers and agent settings.

NEW QUESTION # 51
What value is used for Variable REQUERY_NO ANSWER?

A. 0
B. 1
C. 2
D. 3

Answer: A

Explanation:
The value used for VariableREQUERY_NO_ANSWERis A. 1. This variable is typically used in scripting to handle situations where a requery is necessary due to no answer conditions. Setting this variable to 1 enables specific routing behaviors or actions in response to no answer scenarios, improving call handling and routing efficiency.References:Cisco's Scripting and Configuration documentation for Contact Center solutions often includes information on system variables likeREQUERY_NO_ANSWER, detailing their usage and impact on call routing logic.

NEW QUESTION # 52
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