Latest Updated ServiceNow CIS-HR Latest Mock Exam: Certified Implementation Specialist-Human Resources

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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
HR Case Management	25%	- HR Case Metrics and Reporting - HR Case Lifecycle - Case Templates and Quick Actions - HR Case Creation and Assignment
Designer Integration	25%	- Employee Readiness using Workforce Dimensions - Integration with HCM Systems - Configurable Workspace Integration
Employee Record Management	20%	- Onboarding/Offboarding Processes - Employee Service Center - Employee Data Model - Employee Documents and Signatures
Core Configuration	30%	- HR Service Catalog Configuration - HR Document Generation - Virtual Agent for HR - HR Service Administration

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q70-Q75):

NEW QUESTION # 70
What kind of records do HR Requests create?

A. HR Incidents
B. HR Cases
C. HR Problems
D. HR Files

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-record-producer.html

NEW QUESTION # 71
In terms of bulk cases, what Status label is given to a User that no longer matches the criteria defined in User Segments?

A. Inactive
B. Included
C. Excluded
D. Duplicate

Answer: C

Explanation:
Verified Answer : D. Excluded Very Short Explanation : In terms of bulk cases, the status label that is given to a user that no longer matches the criteria defined in user segments is Excluded. User segments are groups of users that are defined by HR criteria, such as location, department, or job title 1 . Bulk cases are HR cases that are created for multiple users at once, based on user segments 2 . When a bulk case is created, the system checks the user segment criteria and assigns a status label to each user in the segment. The status labels are:
Included: The user matches the user segment criteria and is included in the bulk case 2 .
Excluded: The user does not match the user segment criteria and is excluded from the bulk case 2 .
Duplicate: The user matches the user segment criteria but already has an open case of the same HR service and is excluded from the bulk case 2 .
Inactive: The user is inactive in the system and is excluded from the bulk case 2 .
Therefore, the correct answer is D. Excluded.

NEW QUESTION # 72
Which Lifecycle Event activity type enables you to manage the dependencies or order of activities within an activity set?

A. Approval
B. Employee task
C. Activity container
D. Notification

Answer: C

NEW QUESTION # 73
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

A. ACLs
B. Client Rules
C. Escalation Rules
D. Matching Rules

Answer: D

NEW QUESTION # 74
An HR Admin without the System Admin role can do what? (Choose three.)

A. Add users to groups
B. Create HR Criteria
C. Configure business rules
D. Reset user passwords
E. Modify the HR Administration > Properties
F. Grant roles to users or groups

Answer: A,D,F

NEW QUESTION # 75
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