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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Topic 2: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Topic 3: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Topic 4: Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans
Topic 5: Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Topic 6: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

>> Exam 1Z0-1064-26 Guide <<

2026 Newest Exam 1Z0-1064-26 Guide | 100% Free Exam Dumps Oracle Fusion Service 2026 Implementation Professional Free

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q61-Q66):

NEW QUESTION # 61
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can modify the workflow to update field values within the SR object.
B. You can define the workflow to run when certain fields of the SR object are changed.
C. You can send an e-mail notification to specified recipients.
D. You will be required to code any new workflow actions in Groovy.
E. You can generate tasks for the SR object from the workflow.
F. You must make the changes using the Page Composer tool.

Answer: A,B,C,E

NEW QUESTION # 62
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
B. Select the Manage Capacities task.
C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
D. Modify the default values in the Capacity fields for the channels.

Answer: A,D

NEW QUESTION # 63
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Create standard text to be posted to the message thread.
B. Add an extension column to the milestone object to hold the warning threshold value.
C. Specify the warning threshold for the milestone in the standard coverages.
D. Configure an analytics report showing milestones in warning status.
E. Configure the email template to be used for notification.
F. Configure an object workflow action to send the email when the milestone status changes to warning.

Answer: C,D,E

NEW QUESTION # 64
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
B. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

Answer: F

NEW QUESTION # 65
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to forward a service request.
B. They can all be modified.
C. They have default values.
D. They allow a user to escalate a service request.
E. They can be assigned to a custom action script.
F. They allow a user to copy a service request.

Answer: A,B,C,D

NEW QUESTION # 66
......

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