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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Enablement | 17% | - Identify change impacts and risks - Develop change enablement strategies - Support adoption and training activities |
| Topic 2: Requirements Gathering and Management | 18% | - Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements - Document and manage requirements in version control |
| Topic 3: User Stories and Acceptance Criteria | 18% | - Define components of effective user stories - Write clear, testable acceptance criteria - Document and maintain user stories |
| Topic 4: Solution Design and Documentation | 18% | - Create functional specifications and design documents - Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design |
| Topic 5: Customer Discovery | 17% | - Define project scope based on business strategies, goals and challenges - Understand BA roles across implementation lifecycle - Document business processes and scope - Assess current state of existing products and processes |
| Topic 6: Development Support and User Acceptance | 12% | - Plan and execute user acceptance testing - Support solution development and clarify requirements - Validate solution against requirements |
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NEW QUESTION # 223
Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?
Answer: C
Explanation:
This answer states that intent of both parties is what is important for the BA to consider when responding to feedback from UC's marketing team who feels that their current solution for managing leads in Sales Cloud is incomplete. Intent of both parties means that what both UC's marketing team and UC's Salesforce team want to achieve or accomplish by implementing a solution for managing leads in Sales Cloud, such as increasing lead conversion rate, improving lead quality, enhancing lead tracking, etc. Intent of both parties is what is important for the BA to consider when responding to feedback from UC's marketing team because it helps the BA to align and communicate their goals and expectations, and to identify and resolve any gaps or issues between them. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
NEW QUESTION # 224
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?
Answer: C
Explanation:
Explanation
The action that the business analyst should take to quickly become a trusted advisor to the team is to tell the truth in difficult situations. Telling the truth in difficult situations means being honest, transparent, and respectful when communicating with team members about issues, risks, challenges, feedback, or conflicts that may arise during a project or enhancement. Telling the truth in difficult situations helps to build trust and credibility with team members by showing them that you are reliable, accountable, and professional. Telling the truth in difficult situations also helps to prevent misunderstandings, miscommunications, or mistakes that may affect the quality or success of the project or enhancement. The other actions are either counterproductive (B) or irrelevant (A) to becoming a trusted advisor to the team. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-
NEW QUESTION # 225
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.
Which group should the BA include early in the scoping process?
Answer: B
NEW QUESTION # 226
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
Answer: B
NEW QUESTION # 227
Which of the salesforce app providers will be able to unlock a locked user with their phones?
Answer: C
NEW QUESTION # 228
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