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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Understanding the SAP Customer Experience Portfolio	35%	- Unified offering for customer relationship enhancement - Structure and components of SAP CX portfolio 1. Customer Data solutions 2. Service solutions 3. Marketing solutions 4. Commerce solutions 5. Sales solutions
Topic 2: Articulating Value and Business Outcomes	25%	- Value proposition of integrated CX portfolio - Demonstrating impact on customer engagement - Linking solutions to business goals
Topic 3: Integration Across CX Solutions and SAP Business Suite	40%	- Integration between CX solutions 1. Efficiency and personalization benefits 2. Consistency across customer interactions - Integration with SAP Business Suite / S/4HANA 1. Integration points and architecture 2. Use cases and business scenarios

Section

Weight

Objectives

Topic 1: Understanding the SAP Customer Experience Portfolio

35%

- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio

1. Customer Data solutions
2. Service solutions
3. Marketing solutions
4. Commerce solutions
5. Sales solutions

Topic 2: Articulating Value and Business Outcomes

25%

- Value proposition of integrated CX portfolio
- Demonstrating impact on customer engagement
- Linking solutions to business goals

Topic 3: Integration Across CX Solutions and SAP Business Suite

40%

- Integration between CX solutions

1. Efficiency and personalization benefits
2. Consistency across customer interactions

- Integration with SAP Business Suite / S/4HANA

1. Integration points and architecture
2. Use cases and business scenarios

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Web Page Creation and Generation
B. Advanced Segmentation
C. Smart Analytics
D. Processing Leads and Opportunities
E. Automation Programs

Answer: B,C,E

NEW QUESTION # 22
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Hire to Retire
B. Lead to Opportunity
C. Opportunity to Quote
D. Quote to Order
E. Source to Pay

Answer: B,C,D

NEW QUESTION # 23
Which SAP CX solution would you position to process customer issues?

A. SAP Service Cloud Version 2
B. SAP Sales Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Emarsys

Answer: A

NEW QUESTION # 24
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Integration Suite is available to integrate applications.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. SAP Build can be used to create custom apps.
E. Business process analysis is available out-of-the-box.

Answer: A,B,D

NEW QUESTION # 25
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By providing a dedicated self-service experience as a forecast
B. By executing marketing campaigns for product service
C. By connecting and delivering data from the value chain and process flow
D. By focusing on back-end service operations

Answer: C

NEW QUESTION # 26
......

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