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| Section | Weight | Objectives |
|---|---|---|
| Operational Procedures | 22% | - Professionalism and communication
|
| Software Troubleshooting | 22% | - Device and application troubleshooting
|
| Operating Systems | 31% | - Windows OS installation, configuration, and management
|
| Security | 25% | - Threats and vulnerabilities
|
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NEW QUESTION # 134
An administrator notices that users utilize free AI tools for their work. The organization does not have an AI usage policy. Which of the following is the best action for the administrator to take?
Answer: B
Explanation:
The organization should establish and publish formal AI usage guidelines that define acceptable use, data-handling requirements, security expectations, and restrictions. A documented policy provides consistent guidance for all employees and reduces risks associated with uncontrolled use of public AI tools.
NEW QUESTION # 135
Which of the following must be followed during incident response to ensure the collected evidence is properly handled and accounted for?
Answer: A
Explanation:
The correct answer is D. Chain of custody process, because chain of custody ensures that evidence collected during an incident response is tracked, preserved, and legally defensible. It documents who collected the evidence, when it was collected, how it was stored, and who accessed it throughout the investigation.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, chain of custody is essential when evidence may be used in disciplinary actions, audits, or legal proceedings. Any gap in documentation can render evidence inadmissible.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that chain of custody provides accountability and prevents claims of evidence tampering. Each transfer of evidence must be logged and verified.
The Mike Meyers / Mark Soper Lab Manual clarifies that while order of volatility determines the sequence of data collection, it does not track ownership or handling. Data integrity best practices ensure evidence is not altered, but they do not provide a record of custody.
Because the question focuses on handling and accountability, the required process is chain of custody, making D the correct answer.
NEW QUESTION # 136
Which of the following is found in an MSDS sheet for a battery backup?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
An MSDS (Material Safety Data Sheet), now commonly referred to as SDS (Safety Data Sheet), is a document that provides detailed information on the properties of a particular substance. It includes safety guidelines and emergency procedures related to handling, exposure, fire hazards, and first aid-not installation or configuration instructions.
For a battery backup (UPS device), the MSDS would include emergency procedures such as what to do in case of a chemical spill, exposure to battery acid, or fire hazard due to overheating or chemical leakage. This ensures the safety of personnel and complies with hazardous materials handling regulations.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information management.
Study Guide Section: MSDS/SDS usage and safety documentation
NEW QUESTION # 137
A user frequently misplaces their Windows laptop and is concerned about it being stolen. The user would like additional security controls on their laptop. Which of the following is a built-in technology that a technician can use to enable full drive encryption?
Answer: B
Explanation:
BitLocker is a built-in Windows feature that provides full-volume encryption of the system drive, protecting all data if the laptop is lost or stolen. It integrates with the TPM (when available) for secure key storage and can be configured via Group Policy or the Control Panel without additional software.
NEW QUESTION # 138
An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Since the issue has recurred after a temporary fix, it is likely a deeper or persistent configuration or server issue. Escalating the ticket to the next tier of support (e.g., network or system administrator) ensures further investigation and permanent resolution. Escalation is part of the standard support protocol when issues reoccur despite initial troubleshooting.
A: Rechecking remotely may confirm the issue, but doesn't resolve it long term.
B: Providing documentation helps the user but doesn't solve the root cause.
D: Keeping the ticket open is passive and doesn't address the recurring issue.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Escalation procedures and ticket management
NEW QUESTION # 139
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