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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service and Support Applications11%- Customer Support
  • 1. Entitlements
  • 2. Case Management
  • 3. Knowledge
Topic 2: Productivity and Collaboration7%- Collaboration Tools
  • 1. Chatter
  • 2. Calendar Management
  • 3. Activities
Topic 3: Data and Analytics Management14%- Data Management
  • 1. Data Quality
  • 2. Duplicate Management
  • 3. Import and Export Data
- Analytics
  • 1. Reports
  • 2. Dashboards
Topic 4: Sales and Marketing Applications12%- Sales Productivity
  • 1. Opportunities
  • 2. Leads
  • 3. Accounts and Contacts
- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
Topic 5: Workflow and Process Automation16%- Automation Tools
  • 1. Flow Builder
  • 2. Business Process Automation
  • 3. Approval Processes
Topic 6: Object Manager and Lightning App Builder20%- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
- Object Customization
  • 1. Fields and Relationships
  • 2. Custom Objects
  • 3. Record Types
Topic 7: Configuration and Setup20%- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
- Company Settings
  • 1. Business Hours and Holidays
  • 2. Fiscal Year Configuration
  • 3. Organization Settings

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Salesforce Certified Administrator Sample Questions (Q201-Q206):

NEW QUESTION # 201
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.

Answer: D

Explanation:
Explanation
Einstein Opportunity Scoring is a feature that helps sales reps prioritize and close more deals by assigning each opportunity a score from 1 to 99 based on how likely it is to be won. The score is calculated using artificial intelligence and machine learning based on historical data and patterns from similar opportunities.
Sales reps can use the score to focus on high-value opportunities and take actions to improve low-scoring ones. References: https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5


NEW QUESTION # 202
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers

Answer: D


NEW QUESTION # 203
Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?

Answer: C


NEW QUESTION # 204
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?

Answer: B


NEW QUESTION # 205
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.
What should the administrator do to meet this requirement?

Answer: D

Explanation:
Explanation
A custom profile is a profile that can be created and customized by administrators to define what users can see and do in Salesforce based on their job function or role. It can be used by Cloud Kicks to give read, create, and edit access for objects and restrict users from deleting any records by creating and assigning a custom profile with delete access removed for each object in the object settings. Assigning the standard system administrator profile to analytical user, giving user view all access and assigning them to highest role in role hierarchy, or creating and assigning permission set that includes read, create, and edit access are not solutions for giving read, create, and edit access for objects and restricting users from deleting any records; they either give too much access or do not remove delete access. References:
https://help.salesforce.com/s/articleView?id=sf.users_profiles.htm&type=5


NEW QUESTION # 206
......

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