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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: High-velocity IT practices and techniques- Automation and advanced technology
  • 1. AI and machine learning support
    • 2. Cloud computing and automation
      - Resilient and secure systems
      • 1. Risk management
        • 2. Security by design
          Topic 2: ITIL practices in high-velocity environments- Service management practices
          • 1. Incident management
            • 2. Deployment management
              • 3. Change enablement
                Topic 3: Digital Product Lifecycle- Design and development
                • 1. Agile and Lean delivery practices
                  • 2. DevOps integration
                    - Release and operations
                    • 1. Continuous delivery and deployment
                      • 2. Resilient operations
                        Topic 4: High-velocity IT Concepts- ITIL guiding principles in high-velocity environments
                        • 1. Progress iteratively with feedback
                          • 2. Start where you are
                            • 3. Focus on value
                              - High-velocity nature of digital enterprises
                              • 1. Digital organization characteristics
                                • 2. Digital transformation drivers

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q29-Q34):

                                  NEW QUESTION # 29
                                  Which statement about the onboarding of services is CORRECT?

                                  Answer: B


                                  NEW QUESTION # 30
                                  A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems.
                                  The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
                                  Which practice would BEST help this team?

                                  Answer: A

                                  Explanation:
                                  The scenario points directly to observability, event detection, diagnosis, and automated operational response.
                                  These are core capabilities of monitoring and event management. This practice helps collect, analyze, correlate, and act upon information about services and infrastructure conditions.
                                  Software development and management is broader and focused on development lifecycle activities. Service continuity management deals with major disruption preparedness and recovery. Infrastructure and platform management supports the technical environment, but it is not the best fit for detecting issues and triggering responses.
                                  A is therefore the best answer because it most directly supports SRE-style resilience through telemetry and operational automation.
                                  The ITIL 4 practice-guide manual also emphasizes automation and tooling as important enablers of practice effectiveness .
                                  =========


                                  NEW QUESTION # 31
                                  An organization provides an online portal that its employees can use to learn about and request standard services. Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

                                  Answer:

                                  Explanation:
                                  Service catalogue management


                                  NEW QUESTION # 32
                                  A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
                                  Which is the BEST recommendation to improve the user journey?

                                  Answer: C


                                  NEW QUESTION # 33
                                  An IT service provider is carrying out an internal assessment to identify opportunities to develop and improve their services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.
                                  Which area do they also need to consider?

                                  Answer: B


                                  NEW QUESTION # 34
                                  ......

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