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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders
Topic 2: Key Concepts of ITIL 4	15%	- Value streams and processes - Information and technology - Partners and suppliers - Organizations, people and culture
Topic 3: ITIL Service Value System	25%	- Purpose and components of the Service Value System - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance
Topic 4: ITIL Guiding Principles	15%	- Collaborate and promote visibility - Keep it simple and practical - Think and work holistically - Start where you are - Progress iteratively with feedback - Focus on value - Optimize and automate
Topic 5: ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.

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EXIN ITIL 4 Foundation Sample Questions (Q149-Q154):

NEW QUESTION # 149
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A. Change enablement
B. Service request management
C. Monitoring and event management
D. Incident management

Answer: C

NEW QUESTION # 150
Which are elements of the service value system?

A. Outcomes, utility, warranty
B. Customer value, stakeholder value, organization
C. Governance, service value chain, practices
D. Service provision, service consumption, service relationship management

Answer: C

NEW QUESTION # 151
Which is a recommendation applying the guiding principle 'keep it simple and practical'?

A. If a practice is easier to follow it is more likely to be adopted
B. Sometimes nothing from the current state can be re-used
C. Communicate in a way the audience can hear
D. Fast does not mean incomplete

Answer: A

NEW QUESTION # 152
Which describes a set of defined steps for implementing improvements?

A. The `continual improvement register'
B. The `improve' value chain activity
C. The `continual improvement model'
D. The `engage' value chain activity

Answer: C

NEW QUESTION # 153
Which guiding principle focuses on reducing costs and human errors?

A. Think and work holistically
B. Collaborate and promote visibility
C. Optimize and automate
D. Focus and value

Answer: C

NEW QUESTION # 154
......

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