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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: High-velocity IT Concepts- ITIL guiding principles in high-velocity environments
  • 1. Start where you are
    • 2. Progress iteratively with feedback
      • 3. Focus on value
        - High-velocity nature of digital enterprises
        • 1. Digital transformation drivers
          • 2. Digital organization characteristics
            Topic 2: ITIL practices in high-velocity environments- Service management practices
            • 1. Incident management
              • 2. Change enablement
                • 3. Deployment management
                  Topic 3: Digital Product Lifecycle- Design and development
                  • 1. DevOps integration
                    • 2. Agile and Lean delivery practices
                      - Release and operations
                      • 1. Resilient operations
                        • 2. Continuous delivery and deployment
                          Topic 4: High-velocity IT practices and techniques- Automation and advanced technology
                          • 1. Cloud computing and automation
                            • 2. AI and machine learning support
                              - Resilient and secure systems
                              • 1. Security by design
                                • 2. Risk management

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q22-Q27):

                                  NEW QUESTION # 22
                                  A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems.
                                  The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
                                  Which practice would BEST help this team?

                                  Answer: D

                                  Explanation:
                                  The scenario points directly to observability, event detection, diagnosis, and automated operational response.
                                  These are core capabilities of monitoring and event management. This practice helps collect, analyze, correlate, and act upon information about services and infrastructure conditions.
                                  Software development and management is broader and focused on development lifecycle activities. Service continuity management deals with major disruption preparedness and recovery. Infrastructure and platform management supports the technical environment, but it is not the best fit for detecting issues and triggering responses.
                                  A is therefore the best answer because it most directly supports SRE-style resilience through telemetry and operational automation.
                                  The ITIL 4 practice-guide manual also emphasizes automation and tooling as important enablers of practice effectiveness .
                                  =========


                                  NEW QUESTION # 23
                                  A service provider is planning to onboard a new desktop service for a new customer.
                                  Which activity will be carried out by the customer?

                                  Answer: C


                                  NEW QUESTION # 24
                                  A service provider has built a 'collaborative relationship' with a customer.
                                  Which activities are they MOST LIKELY to use to validate the services that are provided?

                                  Answer: C


                                  NEW QUESTION # 25
                                  Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

                                  Answer: A


                                  NEW QUESTION # 26
                                  Which statement about service requests is CORRECT?

                                  Answer:

                                  Explanation:
                                  Service requests are submitted via agreed channels


                                  NEW QUESTION # 27
                                  ......

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