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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service and Support Applications | 11% | - Customer Support
|
| Topic 2: Object Manager and Lightning App Builder | 20% | - Object Customization
|
| Topic 3: Configuration and Setup | 20% | - Company Settings
|
| Topic 4: Data and Analytics Management | 14% | - Data Management
|
| Topic 5: Sales and Marketing Applications | 12% | - Marketing Features
|
| Topic 6: Productivity and Collaboration | 7% | - Collaboration Tools
|
| Topic 7: Workflow and Process Automation | 16% | - Automation Tools
|
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NEW QUESTION # 97
Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team.
Which 3 items should the administrator configure to provide appropriate access to the report?
Choose 3 answers
Answer: B,C,D
Explanation:
Explanation
To provide appropriate access to a report that contains shoe records for all of the sales reps on their team, the administrator should configure three items:
A custom report type that includes the shoe object and its fields
A folder access that grants access to the sales manager and their team members to view and run reports in that folder A field level security that allows the sales manager and their team members to see all the fields on the shoe object Report subscription, while useful for scheduling and delivering reports, does not affect access to the report itself. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_create_report_type.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_manage_folders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_fls.htm&type=5
NEW QUESTION # 98
Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?
Answer: A
NEW QUESTION # 99
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?
Answer: D
Explanation:
Explanation
To free up user licenses for new users, the administrator should deactivate the former employees user record.
This will prevent them from logging in and using Salesforce resources, but preserve their historical activities and data. Deleting or freezing user records will not release user licenses. References:
https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_licensing.htm&type=5
NEW QUESTION # 100
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?
Answer: B
Explanation:
Explanation
One possible reason why a manager receives an errorwhen trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the nextapprover step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts.
References:https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
NEW QUESTION # 101
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
Answer: C
Explanation:
Explanation
Case escalation rules are a way toautomatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager orother recipients.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 102
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