Genesys GCX-AI-GPE Exam Practice & Exam GCX-AI-GPE Topic

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Conversational AI and Automation- Bot and virtual agent integration
  • 1. Bot flows and escalation handling
    • 2. NLU concepts (intents, utterances, entities)
      Integration and Implementation- Genesys Cloud CX ecosystem integration
      • 1. CRM and third-party system integration
        • 2. API-based configuration and deployment
          AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
          • 1. Predictive intent and customer journey optimization
            • 2. AI in contact center efficiency and personalization
              Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
              • 1. Action maps and outcomes
                • 2. Visitor activity tracking and segmentation
                  Data, Analytics, and Governance- Reporting and optimization
                  • 1. Ethical AI and data governance considerations
                    • 2. Engagement and routing performance metrics
                      Genesys Predictive Routing (GPR)- AI-based routing logic
                      • 1. Routing optimization and performance tuning
                        • 2. Skill-based vs predictive routing comparison

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q54-Q59):

                          NEW QUESTION # 54
                          Which configuration setting determines how long Predictive Routing waits for the best agent before expanding the search?
                          Response:

                          Answer: D


                          NEW QUESTION # 55
                          Which two characteristics are core to how GPE operates?
                          (Choose two)
                          Response:

                          Answer: A,B


                          NEW QUESTION # 56
                          Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
                          Response:

                          Answer: B


                          NEW QUESTION # 57
                          __________ identify visitors based on characteristics like location, browser, device type, etc.
                          Response:

                          Answer: A


                          NEW QUESTION # 58
                          Which two benefits does the Journey Panel offer to agents?
                          (Choose two)
                          Response:

                          Answer: A,D


                          NEW QUESTION # 59
                          ......

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