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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Four Dimensions of Service Management20%- Value Streams and Processes
- Organizations and People
- Partners and Suppliers
- Information and Technology
Topic 2: ITIL Guiding Principles25%- Optimize and Automate
- Keep It Simple and Practical
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
Topic 3: ITIL Practices Overview15%- Service Level Management
- Incident Management
- Change Enablement
- Problem Management
- Service Desk
Topic 4: ITIL Service Value System (SVS)15%- Practices Overview
- Governance
- Service Value Chain
Topic 5: Service Management Key Concepts25%- Value and Value Co-creation
- Service Relationships and Stakeholders

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ITIL 4 Foundation Exam Sample Questions (Q91-Q96):

NEW QUESTION # 91
Which is an example of a business related measurement?

Answer: B


NEW QUESTION # 92
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

Answer: A


NEW QUESTION # 93
What type of change is MOST likely to be managed by the 'service request management' practice?

Answer: D


NEW QUESTION # 94
Which statement about the purpose of the Monitoring and event management practice is TRUE?

Answer: D


NEW QUESTION # 95
Which is a risk that might be removed from a service consumer by an IT service?

Answer: D


NEW QUESTION # 96
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