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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Topic 2: Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Topic 3: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Topic 4: Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Topic 5: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management

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Salesforce Certified Slack Administrator Sample Questions (Q78-Q83):

NEW QUESTION # 78
You're a Slack admin for SealBox, a company specializing in waterproof laptop cases. In preparation for a new product launch, SealBox partners with an advertising agency, Ad Heroes Inc. You create a Slack Connect channel and share it with Ad Heroes' Slack workspace.
The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel is disconnected.
What will happen once the channel is disconnected? (Select the best answer.)

A. All organizations will retain full access to the channel's history and can continue to use it as normal.
B. Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.
C. The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.
D. Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.

Answer: C

Explanation:
When a Slack Connect channel is disconnected:
"Each organization will keep an archived copy of the channel. All messages and files shared by members of both organizations remain accessible to each organization's members." Neither side can continue posting after disconnection - the channel is archived.
(Reference: Slack Administration Study Guide - Managing Slack Connect Disconnections)
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NEW QUESTION # 79
You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?

A. When working with contractors in a Slack Connect channel.
B. When a Multi-Channel Guest is invited into one of the company's workspaces.
C. When sensitive information is placed in the incorrect channel and shared with other users.

Answer: C

Explanation:
Slack EKM guidelines specify:
"If sensitive information is exposed improperly (for example, shared in the wrong channel), you can revoke the encryption key, making that content permanently inaccessible." Guests (A) or contractors in Slack Connect (B) are expected collaboration contexts and do not warrant revoking keys unless data leakage happens.
(Reference: Slack Administration Study Guide - Enterprise Key Management (EKM) Operations)
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NEW QUESTION # 80
Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

A. Encourage employees to direct message the HR team with questions and confidential information.
B. Archive the channel and create a new channel to eliminate the noise.
C. Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
D. Limit the posting permissions to Org Admins, plus specific people.

Answer: C,D

Explanation:
The best way to manage noise while protecting sensitive information includes:
* Limiting posting permissions - According to Slack's official guidance:
"You can restrict who can post to a channel by limiting posting permissions to specific people, ensuring that only authorized individuals can post while others can read."
* Creating a private channel with a personal benefits workflow:
"Private channels are suitable for discussions requiring confidentiality. Workflows can route sensitive questions to HR without public visibility." Encouraging DMs (option C) helps, but it is not a structured or scalable solution for organizational processes.
Archiving the channel (option D) would disrupt access to the historical benefits information and is unnecessary.
(Reference: Slack Administration Study Guide - Channel Management Best Practices and Workflows)
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NEW QUESTION # 81
Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A. Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
B. Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
C. Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
D. Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

Answer: D

Explanation:
Slack best practices for managing high-volume help channels recommend:
"Creating regional help channels following a clear, consistent naming convention, such as #help-workplace- region, so requests are easier to route and monitor." This method ensures that requests are properly triaged without confusing users and keeps the support experience scalable.
(Reference: Slack Administration Study Guide - Best Practices for Managing High-Volume Support Channels)

NEW QUESTION # 82
As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?

A. Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.
B. Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
C. Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.
D. Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.

Answer: A

Explanation:
Slack best practices for app governance recommend:
"The most efficient method is to proactively restrict high-risk apps and automatically allow safe, non- restricted apps, minimizing admin intervention." Annual whitelisting (B) is infrequent and can quickly become outdated. Asking users to self-rate risk (C) is unreliable. Complex rule chains (D) are difficult to maintain.
(Reference: Slack Administration Study Guide - Streamlining App Management)
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NEW QUESTION # 83
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