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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Clinical Data Model and Interoperability | 20% | - Configure clinical objects and relationships - Explain interoperability and FHIR integration - Understand the clinical data model |
| Topic 2: Health Cloud Basics and Administration | 20% | - Manage Health Cloud permissions and sharing - Configure Health Cloud settings and custom metadata - Explain the capabilities of Health Cloud |
| Topic 3: Health Cloud Analytics and Reporting | 15% | - Configure Health Cloud reports and dashboards - Utilize Health Cloud for operational insights - Implement clinical analytics |
| Topic 4: Provider Relationship Management | 15% | - Configure provider network management - Implement provider search and matching - Manage referral management |
| Topic 5: Patient Engagement and Clinical Operations | 30% | - Configure patient management workflows - Manage clinical encounters and assessments - Implement care plans and care teams - Configure patient timelines and milestones |
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NEW QUESTION # 49
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?
Answer: D
Explanation:
To optimize workflows for a payer's call center, conducting a discovery phase requires identifying key pain points, inefficiencies, and opportunities.
Identify Personas and Walk Through a Day in Their Life:
Engage call center agents and supervisors who handle prior authorization requests and ask them to describe their daily processes, challenges, and tools used.
Take detailed notes to map out existing workflows and pinpoint inefficiencies. This approach provides insights into real-world challenges, helping to design tailored workflows that address bottlenecks.
Why Other Options Are Incorrect:
B . Build a proof of concept to present to the client and ask them for feedback:
Building a proof of concept comes later, after completing discovery and requirements gathering.
C . Research industry trends and develop a point of view, then present it to the customer for validation:
While understanding industry trends is useful, presenting pre-determined workflows without first understanding the customer's specific needs risks misalignment.
D . Use work from another project to inform the discovery, then review it with the IT department:
Reusing workflows from another project may not address the unique needs of this customer's call center processes.
Reference:
Salesforce Health Cloud Use Case Discovery Best Practices
Administer Health Cloud
NEW QUESTION # 50
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for thisstandardized survey.
Which solution should a consultant recommend?
Answer: C
Explanation:
Step-by-Step Explanation:
* Discovery Framework for PROMs Surveys:The Discovery Framework in Health Cloud supports question banks, standardized survey templates, and version control.
* Exact Extract:
"Use the Discovery Framework to create assessments with question banks, reusable questions, and versioning to manage standardized surveys such as PROMs." Reference:Administer Health Cloud - Discovery Framework Why Not Other Options?
Salesforce Surveys/Salesforce Feedback Management:Support surveys, but do not natively support question banks or version control for standardized, healthcare-specific forms.
Health Cloud Forms:Used for simple data capture, not for full-featured assessments with question banks and versioning.
Conclusion:TheDiscovery Frameworkis the recommended solution for managing PROMs with question banks and version control.
NEW QUESTION # 51
While setting up Advanced Therapy Management, a consultant wants to have d to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer's process.
What should the clone to customize for the customer, while leveraging out-of-the-box Health Cloud functionality?
Answer: B
Explanation:
To customize the Health Cloud enrollment process for Advanced Therapy Management, Flows are the recommended tool as they are declarative and leverage out-of-the-box functionality. Flows allow customization of the enrollment process without requiring custom code.
Key Features of Flows:
Declarative Customization: Enables the configuration of the enrollment process to match specific business workflows.
Integration with Care Programs: Automates enrollment steps, such as eligibility checks, consent capture, and assigning care programs.
Reusability: Configured flows can be reused or modified for other processes within the Health Cloud ecosystem.
Why Other Options Are Incorrect:
A . Apex Class: While possible, customization through code is less efficient and harder to maintain compared to Flows.
C . OmniScript: Ideal for dynamic user interactions but not required for standard enrollment customization.
D . FlexCard: Used for displaying information, not for managing enrollment processes.
Reference:
Health Cloud Flows for Enrollment
NEW QUESTION # 52
Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication Interactions from the pharmacy.
Which two Integration patterns should a consultant recommend?
Choose 2 answers
Answer: A,B
Explanation:
The requirement is:
* Push patient medication updates to an external pharmacy immediately # This is an event-driven use case.
* Receive immediate confirmation about medication interactions from the pharmacy # This requires a synchronous call/response pattern.
The correct integration patterns are:
* A. Platform Event
* Best for real-time, event-driven notifications when medication information is updated in Health Cloud.
* Ensures the pharmacy receives updates as soon as they occur.
* D. Apex HTTP Callout
* Supports synchronous communication with external systems.
* Allows Health Cloud to send a request and receive an immediate confirmation/response about medication interactions from the pharmacy.
Why not the others?
* B. Industries ETL - This is for batch, large-volume data movement, not real-time event-driven updates or immediate confirmations.
* C. OmniStudio Integration Procedure - Great for orchestrating data retrieval/manipulation across systems, but it's not designed for event-driven updates with confirmation requirements.
Salesforce Health Cloud Reference:
# Salesforce Integration Patterns and Practices:
* "Use Platform Events for event-driven, near real-time messaging between Salesforce and external systems."
* "Use Apex callouts when Salesforce must send a request and wait for an immediate response."
NEW QUESTION # 53
Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.)
Answer: C,D
Explanation:
According to the Salesforce documentation2, Remote Patient Monitoring is a feature in Health Cloud that enables healthcare organizations to use the data generated by connected devices used by patients to monitor their health and provide personalized care. Remote Patient Monitoring allows healthcare organizations to:
Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention. Remote Patient Monitoring helps healthcare organizations filter and prioritize the device data based on predefined rules and thresholds, and trigger actions such as alerts, tasks, or messages when certain conditions are met2.
Use the data generated by connected devices used by patients to monitor their health. Remote Patient Monitoring helps healthcare organizations collect and store the device data in Health Cloud, and display it in various views such as charts, dashboards, or reports. This helps healthcare professionals gain insights into the patients' health status, trends, and outcomes2.
NEW QUESTION # 54
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