さらに、ShikenPASS Plat-UX-102ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=1Ddr7JNLsl0_yeTLP98LKps6_3iMKQkgy
社会に入ったあなたが勉強する時間は少なくなりました。それでも、引き続き勉強する必要があります。Salesforce Plat-UX-102問題集は便利で、使い安くて、最も大切なのは時間を節約できます。Salesforce Plat-UX-102問題集を勉強したら、順調にPlat-UX-102認定試験資格証明書を入手できます。
| Section | Weight | Objectives |
|---|---|---|
| Tools and Artifacts | 23% | - Documentation and visualization - Design frameworks and methods - Decision-making tools - Strategy mapping and modeling |
| Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Integrating UX and technical perspectives - Working with product and business teams - Collaboration with architects and designers |
| Intangible Deliverables | 26% | - Stakeholder alignment - Governance and mindset - Culture and capability building - Change and adoption enablement |
| Value Design | 32% | - Strategic direction and rationale - Context and innovation impact - Value measurement and outcomes - Ethics and value alignment |
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質問 # 15
A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?
正解：A
解説：
The best way to gain alignment from a key decision maker who is neutral or detracting from a project is to set up a conversation with them to name the challenge and listen to their objections, as this shows respect and empathy and allows for mutual understanding and feedback. Asking the sponsor to speak to them on behalf of the project or emailing them reiterating project status may not address their concerns or motivations effectively.
質問 # 16
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?
正解：A
解説：
The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative
質問 # 17
An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?
正解：A
解説：
The best Salesforce automation tool to recommend to improve business process efficiency for an insurance company that has a complex underwriting process is MuleSoft, as this helps integrate and orchestrate data and applications across different systems and platforms. Financial Services Cloud or Service Cloud may not be able to automate the underwriting process effectively.
質問 # 18
Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?
正解：A
解説：
Field Service is a Salesforce product that CK should invest in to efficiently enable the desired experience of scheduling and managing appointments and seeing when the delivery vehicle is on the way. Field Service is a product that helps manage and optimize the entire field service operation, from scheduling and dispatching to tracking and reporting. It integrates with other Salesforce products, such as Service Cloud and Experience Cloud, to provide a seamless and connected experience for customers and field workers. https://www.salesforce.com/products/service-cloud/field-service/
質問 # 19
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?
正解：A
解説：
Solving for one, extending to many through a persona spectrum is an inclusive design tactic that helps solve problems for the broadest possible audience. It involves creating personas that represent different levels of ability, context, and preference, and designing solutions that meet the needs of the most extreme cases, which can benefit everyone else as well. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/solve-for-one-extend-to-many-through-a-persona-spectrum
質問 # 20
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Plat-UX-102試験: https://www.shikenpass.com/Plat-UX-102-shiken.html
ちなみに、ShikenPASS Plat-UX-102の一部をクラウドストレージからダウンロードできます：https://drive.google.com/open?id=1Ddr7JNLsl0_yeTLP98LKps6_3iMKQkgy