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| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL-4-Foundation |
| Exam Format: | Single Choice Multiple Choice |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifelong (requires renewal every 4 years with digital badge) |
| Related Certifications: | ITIL 4 Specialist ITIL 4 Strategist ITIL 4 Digital Leadership ITIL 4 Managing Professional |
| Available Languages: | German, Spanish, English, Chinese, Japanese, Italian, Brazilian Portuguese, French |
| Passing Score: | 65% (26/40) |
| Exam Price: | ~$280 USD |
| Real Exam Qty: | 40 |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or in-person at testing centers (Pearson VUE) |
| Pre Condition: | No formal prerequisites required. Basic IT service management knowledge is recommended but not mandatory. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certification/itil-4-foundation |
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ITIL 4 Foundation Certification Exam covers a broad range of topics, which includes the service value system, service management practices, key concepts of service management, and the four dimensions of service management. It also covers the different types of IT services, such as technical management, service desk management, incident management, and problem management. ITIL-4-Foundation exam is designed to enhance the skills and knowledge of professionals who work in IT service management and help them to deliver high-quality IT services to their organizations.
ITIL 4 Foundation Certification Exam is an online, multiple-choice exam that consists of 40 questions. The passing score for the exam is 65%, which means that you need to answer at least 26 questions correctly to pass the exam. ITIL-4-Foundation Exam Duration is 60 minutes, and it is available in 12 languages. ITIL-4-Foundation exam fee varies depending on the country and region, but it is generally between $150 and $300.
NEW QUESTION # 107
Identify the missing word in the following sentence.
A known error is a problem that has been [?] and has not been resolved.
Answer: D
NEW QUESTION # 108
Which phase of problem management includes analysing incidents to look for patterns and trends?
Answer: D
NEW QUESTION # 109
Which of the four dimensions focuses or managing data in compliance with industry regulations?
Answer: D
NEW QUESTION # 110
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.
Answer: A
Explanation:
In ITIL 4 terminology, a problem is defined as the cause, or potential cause, of one or more incidents. Incident management deals with restoring service as quickly as possible, while problem management focuses on finding and addressing the underlying causes so that incidents do not recur.
* A problem is therefore directly associated with the cause behind one or more incidents, matching the wording in the sentence.
* A known error is a problem that has been analyzed and has a documented root cause and workaround; it is not simply "the cause or potential cause" but a further state of a problem.
* A change is the addition, modification, or removal of anything that could have a direct or indirect effect on services, not specifically the cause of incidents.
* An event is any change of state that has significance for the management of a service or other configuration item; again, not defined as the cause of incidents.
Because ITIL 4 explicitly associates the phrase "cause, or potential cause, of one or more incidents" with problem, the correct answer is D.
NEW QUESTION # 111
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
Answer: B
Explanation:
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management
NEW QUESTION # 112
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