Free PDF 2026 EXIN Perfect ITILFND_V4: ITIL 4 Foundation Reliable Practice Materials

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders
Key Concepts of ITIL 4	15%	- Information and technology - Organizations, people and culture - Partners and suppliers - Value streams and processes
ITIL Service Value System	25%	- Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement - Governance
ITIL Guiding Principles	15%	- Start where you are - Optimize and automate - Think and work holistically - Keep it simple and practical - Collaborate and promote visibility - Focus on value - Progress iteratively with feedback

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EXIN ITILFND_V4 Certification Questions, Free ITILFND_V4 Vce Dumps

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EXIN ITIL 4 Foundation Sample Questions (Q29-Q34):

NEW QUESTION # 29
What is an IT asset?

A. The removal of anything that could have a direct or indirect effect on services
B. Any financially valuable component that can contribute to delivery of an IT product or service
C. Any component that needs to be managed in order to deliver a service
D. A request from a user mat initiates a service action

Answer: B

NEW QUESTION # 30
Which describes a 'change authority'?

A. A way to manage the people aspects of change
B. A person who approves a change
C. A tool used to help plan changes
D. A model used to determine who will assess a change

Answer: B

NEW QUESTION # 31
Which statement about a 'continual improvement register' is CORRECT?

A. It should be used to capture user demand
B. It should be managed at the senior level of the organization
C. There should only be one for the whole organization
D. It should be re-prioritized as ideas are documented

Answer: D

NEW QUESTION # 32
Which of these activities is carried out as part of 'problem management'?

A. Escalating incidents to a support team for resolution
B. Diagnosing and resolving incidents
C. Creating incident records
D. Trend analysis of incident records

Answer: D

NEW QUESTION # 33
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A. Service level management
B. Continual improvement
C. Change enablement
D. Service desk

Answer: A

NEW QUESTION # 34
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