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| Section | Objectives |
|---|---|
| Topic 1: Monitor, troubleshoot, and optimize Teams communications | - Troubleshoot call quality and connectivity issues - Analyze usage and performance reports - Use Teams admin center monitoring tools |
| Topic 2: Manage Teams devices and rooms | - Configure certified Teams devices - Deploy and manage Microsoft Teams Rooms |
| Topic 3: Configure and manage Microsoft Teams Phone | - Configure PSTN connectivity options - Configure calling policies and auto attendants - Manage phone numbers and voice routing |
| Topic 4: Plan and configure Microsoft Teams collaboration and communications systems | - Configure Teams policies and settings - Design Teams collaboration architecture - Plan network requirements for Teams |
| Topic 5: Implement security and compliance for Teams communications | - Manage eDiscovery and audit capabilities - Configure compliance policies for Teams |
| Topic 6: Configure meetings, conferencing, and collaboration experiences | - Configure webinar and live event experiences - Configure meeting policies and settings - Manage audio/video conferencing |
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NEW QUESTION # 52
Case Study 4 - Northwind Traders
Overview
Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London.
Northwind Traders has the following departments:
- IT
- Sales
- Investment
- Management
- Investor relations
- Legal and compliance
Users in the investment department work remotely.
The IT department in the London office provides support for the users in the Berlin office.
Existing Environment. Microsoft Office 365 Environment
Northwind Traders has a Microsoft 365 subscription that contains four users named User1, User2, User3, and User4. All the users are assigned Microsoft 365 E5 and Microsoft Teams Premium licenses. User3 is granted call delegation permissions for User2.
The company uses Calling Plans.
The subscription contains the devices shown in the following table.
Each user has a Teams Phone device.
An auto attendant is configured for the IT department support desk at the London office. Another auto attendant is configured for the investor relations department. The resource account for each auto attendant is assigned a Teams Phone Resource Account license.
Existing Environment. Partner Organization
Northwind Traders partners with a company named Contoso, Ltd. Contoso has a Cisco Webex video conferencing solution.
Existing Environment. Problem Statements
Northwind Traders identifies the following issues:
- When external customers call Direct Inward Dial (DID) numbers assigned to former employees of the San Francisco office, the customers receive a message that the number is out of service.
Management has requested that all calls to the DID numbers of former employees be directed to the call queue of the reception area at the San Francisco office.
- The users at Northwind Traders can accept meeting invitations from the users at Contoso by using SF_Dev_1, but the Northwind Traders users cannot join the meetings from SF_Dev_1.
- Employees report that the meeting schedule displayed on LN_Dev_2 includes confidential information, which breaches Northwind Traders security policies.
Requirements. Planned Changes
Northwind Traders plans to implement the following changes:
- For the auto attendant of the London office support desk, configure a DID number that will be used for all inbound and outbound calls. The solution must ensure that individual agents do NOT require dedicated phone numbers.
- Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
- Ensure that external customers can call User2 without User3 being notified of the incoming call.
- Open a new office in South Africa.
Requirements. Technical Requirements
Northwind Traders identifies the following technical requirements:
- Create a report that estimates the bandwidth required for the planned office in South Africa.
- Ensure that all Northwind Traders users can enable end-to-end encryption.
- Ensure that all meetings scheduled by the users in the legal and compliance department have end-to-end encryption enabled by default.
- Minimize Calling Plan costs.
- Ensure that the users in the management department can create and schedule Teams events for 950 shareholders.
- Ensure that the management department users can manually approve event registrations for the shareholder meetings.
- Ensure that the investment department users can configure their emergency location by using the Teams client.
- Ensure that the users in the IT department can only access the Microsoft Teams admin center by using Privileged Identity Management (PIM).
- Ensure that all solutions follow the principle of least privilege.
You need to implement the planned changes for User1.
You create a new voice application policy and assign the policy to User1.
What should you do next?
Answer: D
Explanation:
Scenario:
Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
To enable a user to modify a call queue greeting via the Teams client, you need to assign a Teams voice applications policy that allows for it and then ensure the user is designated as an authorized user for the specific call queue. This involves configuring both the policy settings and the call queue settings to grant the user the necessary permissions.
By combining a voice applications policy with authorized user designation, you can grant specific users the ability to manage call queue greetings through the Teams client.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/manage-voice-applications-policies
NEW QUESTION # 53
You have a Microsoft Teams Phone deployment.
You need to ensure that users can enter their emergency address into the Teams client.
Which setting should you configure?
Answer: B
Explanation:
Set the External location lookup mode to on to allow your end users to configure their emergency address when they are working from a network location outside the corporate network.
https://learn.microsoft.com/en-us/microsoftteams/manage-emergency-calling-policies
NEW QUESTION # 54
Case Study 3 - Contoso, Ltd
Overview
Company Information
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices.
Physical Locations
Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely.
Existing Environment
Active Directory Environment
The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com.
Microsoft 365 and Teams Environment
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Problem Statements
Contoso identifies the following issues:
- A user in the London office cannot locate the recorded files from a recurring Teams meeting.
- Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
- A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Requirements
Planned Changes
Contoso plans to implement the following changes:
- Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
- Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
- Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to
+14165555555 must ring in both the reception area and the lunchroom.
Technical Requirements
Contoso identifies the following technical requirements:
- The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
- The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls.
- The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
- During Teams meetings, the sales team must have a watermark displayed on shared content.
You need to implement the planned changes for the lunchroom device in the Toronto office.
What should you use?
Answer: C
NEW QUESTION # 55
Hotspot Question
You have a dial plan named DP1.
You need to assign DP1 to a new Microsoft Teams user named User1.
You must verify that the appropriate dial plan and the associated normalization rules are assigned to User1.
How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
The Get-CsEffectiveTenantDialPlan cmdlet returns information about the effective tenant dial plan in an organization. The returned effective Tenant Dial Plan contains the EffectiveTenantDialPlanName and the Normalization rules that are effective for the user while using the EnterpriseVoice features.
https://docs.microsoft.com/en-us/microsoftteams/create-and-manage-dial-plans
NEW QUESTION # 56
You have a Microsoft Teams Phone employment mat contains a Session Border Controller (SBC named SBCi.
contoso.com. Direct Routing integrates with a P6X phone system that uses only four-digit dialing and is configured to use the SBC. Teams is configured to use dial plans that normalize any four-digit calls to E-164.
You have the following translation rule.
Answer:
Explanation:
Explanation:
NEW QUESTION # 57
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