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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Objectives
Topic 1: Requirements Gathering and User Stories	- Requirements elicitation techniques 1. Document analysis 2. Workshops and interviews - User stories and acceptance criteria 1. Writing effective user stories 2. Defining acceptance criteria
Topic 2: Solution Assessment and Validation	- Testing and feedback 1. Feedback incorporation 2. User acceptance testing support - Solution evaluation 1. Validate solution requirements 2. Assess alignment with business needs
Topic 3: Customer and Business Analysis	- Stakeholder identification and engagement 1. Identify key stakeholders and their roles 2. Elicit business needs from stakeholders - Business process understanding 1. Identify process gaps and inefficiencies 2. Analyze current business processes
Topic 4: Agile Methodology in Business Analysis	- Backlog and sprint participation 1. Supporting sprint planning 2. Prioritizing backlog items - Agile principles 1. Iterative development concepts 2. Collaboration in agile teams

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Salesforce Certified Business Analyst Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

A. The sales manager can make the template user-friendly.
B. Accessible by members of the account team.
C. Make the template user-friendly and accessible only by members of the account team.

Answer: C

NEW QUESTION # 78
Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'

A. Standard object for activity capture, custom Lightning Web Component user interface
B. Standard object for activity capture, screen Flow user interface
C. Custom object for activity capture, custom Lightning web component user interface

Answer: A

NEW QUESTION # 79
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?

A. The definition of done of the user story
B. The who, what, and why of the user story
C. The acceptance criteria of the user story

Answer: B

NEW QUESTION # 80
Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?

A. Items chat are user-friendly features
B. Items requested by the majority of users
C. Items that are crucial to the business

Answer: C

Explanation:
The minimum viable product (MVP) is the version of a product that has just enough features to satisfy early customers and provide feedback for future development. The MVP should focus on the items that are essential to the business value and goals, not on the items that are nice to have or preferred by some users.
Therefore, the business analyst should prioritize the items that are crucial to the business over the items that are user-friendly features or requested by the majority of users. References:
* Certification - Business Analyst - Trailhead, under "About the Exam"
* Get Started with Salesforce Business Analyst Certification Prep, under "The Salesforce Business Analyst Certification"
* Cert Prep: Salesforce Business Analyst | Salesforce Trailhead, under "Get Started with Salesforce Business Analyst Certification Prep"

NEW QUESTION # 81
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?

A. Each BA should enter their business needs in a shared spreadsheet,
B. Each BA should use their own separate documentation.
C. Each BA should use a shared system that has version control.

Answer: C

Explanation:
The business analysts should use a shared system that has version control to prevent this error from happening. Version control is a feature that allows users to track and manage changes made to documents or files over time. Version control helps to avoid overwriting or losing previous versions of documents or files by creating backups or snapshots of each change. Version control also helps to compare different versions of documents or files and resolve any conflicts or discrepancies. References: https://trailhead.salesforce.com
/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with-stakeholders

NEW QUESTION # 82
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