Slack-Con-201 Detailed Study Plan | Mock Slack-Con-201 Exams

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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Governance and Administration20%- Workspace administration
  • 1. Roles and permissions
  • 2. Workspace settings and policies
  • 3. Guest access management
- Governance framework
  • 1. Channel management policies
  • 2. Data governance and compliance
  • 3. Acceptable use policies
Workflows and Integrations12%- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
Discovery20%- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers
- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
Channel Strategy25%- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management
- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Public vs. private channel strategy
  • 3. Channel naming conventions and organization
Migration and Change Management5%- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
Security18%- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Enterprise Key Management (EKM)
  • 3. Retention policies and export
- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration

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Salesforce Certified Slack Consultant Sample Questions (Q93-Q98):

NEW QUESTION # 93
During the Slack migration, you notice some employees are resistant to the change. What is the most effective way to address this through communication?

Answer: D

Explanation:
Establishing a feedback channel encourages open communication, allowing employees to voice their concerns and questions. Addressing these in regular communications shows that the company values employee input and is committed to easing the transition. This approach can help alleviate resistance by making employees feel heard and supported.


NEW QUESTION # 94
A company wants to ensure that only apps that comply with their internal security policies are used within their Slack workspaces. Which app approval setting should they implement?

Answer: D

Explanation:
Requiring admin approval for all new app installations ensures that each app is evaluated for compliance with the company's internal security policies before being used within the workspace.


NEW QUESTION # 95
When finalizing a vision statement for a client's Slack implementation, what is essential to ensure its effectiveness?

Answer: B

Explanation:
A vision statement should align with the client's overall business goals and include clear, measurable outcomes. This alignment ensures that the Slack implementation is strategically focused and the success metrics are directly related to achieving specific business objectives.


NEW QUESTION # 96
What is the most effective way to project manage a team in Slack?

Answer: D

Explanation:
The strongest answer is to run team syncs in channels using automated reminders. Slack's project- management value comes from moving status communication into visible, searchable channels and reducing dependency on synchronous meetings. Automated reminders or scheduled messages help keep updates consistent without relying on a manager to manually chase people. This approach also improves transparency because team members can see updates in context, respond in threads, and preserve decision history in the channel. Option A keeps the process dependent on Zoom and manual reminders, which underuses Slack.
Option C introduces a template but does not ensure visibility, automation, or channel-based collaboration.
Option D may be useful if Jira is part of the team's delivery workflow, but the question asks for the most effective Slack-native project management approach, not a tool-specific integration. Slack's official automation guidance supports scheduled channel messages for recurring reminders, daily standups, and project updates.
Reference topic: Channel Strategy - project channels, recurring updates, async team syncs, transparency, and workflow automation.


NEW QUESTION # 97
What considerations should you take into account as you tailor your learning plan for your client?

Answer: B

Explanation:
The correct answer is D. A strong Slack learning plan must be tailored to the client's current Slack maturity, audience size, admin/user mix, geographic distribution, and language needs. The client's current use of Slack determines whether training should focus on basic navigation, behavior change, migration differences, advanced workflows, or admin operations. The number of Admins and Users affects scale, delivery method, scheduling, and whether enablement should include live training, videos, office hours, documentation, champions, or self-serve resources. Time zones and languages are critical for global rollout planning because a single live session may exclude entire regions or reduce training effectiveness. Option A incorrectly includes the brand of video conferencing tool, which is not a primary design consideration. Option B includes cloud storage, which may be relevant for integrations but not core learning-plan tailoring. Option C again overweights video conferencing brand and omits time zones/languages. The consultant should design enablement around user population, Slack maturity, and accessibility across regions.


NEW QUESTION # 98
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