Free PDF Quiz 2026 Salesforce ADM-201–High Pass-Rate Passing Score

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To do this the Salesforce ADM-201 certification exam candidates can stay updated and competitive and get a better career opportunity in the highly competitive market. So we can say that with Salesforce Certified Administrator ADM-201 certificate you can not only validate your expertise but also put your career on the right track.

Domain 6: Support & Service Applications (13%)

This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.

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Salesforce ADM-201 Certification Exam is a valuable credential for individuals who wish to pursue a career in Salesforce administration. Salesforce Certified Administrator certification validates the skills and knowledge of candidates and helps them stand out in the job market. With the right preparation and study materials, candidates can pass the exam and become certified Salesforce administrators.

Salesforce Certified Administrator Sample Questions (Q45-Q50):

NEW QUESTION # 45
To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re -assigned to the Tier 3 queue.
Which feature meets this requirement?

A. Case Comments
B. Auto Response Rule
C. Case Assignment Rule
D. Case Escalation Rule

Answer: D

NEW QUESTION # 46
Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?

A. Record Type
B. Related lookup filters
C. Picklist value sets
D. Fields and relationships

Answer: A

Explanation:
Record types allow you to update the options in a picklist based on the kind of opportunity.
References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

NEW QUESTION # 47
Where are active currencies located?

A. Company Profile
B. Security Control
C. User record (Personal Setup)
D. None of the above

Answer: A,C

Explanation:
Section: Volume B

NEW QUESTION # 48
Determine if the description is Master/Detail or Lookup: Lookup field on child is always required.

A. Master/Detail

Answer: A

NEW QUESTION # 49
Which of the statements are true for Cases:

A. Associated to Contacts and Accounts
B. Automatically generated by an email or website form
C. Manually entering the case received from an email
D. Can be assigned only automatically by rule assignment however it can be reassigned manually at later time

Answer: A,B,C

NEW QUESTION # 50
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