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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist – Platform Analytics |
| Exam Number: | CIS-PA |
| Passing Score: | 70% |
| Available Languages: | English |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Performance Analytics |
| Exam Price: | USD 300 |
| Certificate Validity Period: | Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | Approximately 60 |
| Exam Format: | Proctored online exam, Multiple choice, Multiple select |
| Recommended Training: | ServiceNow Performance Analytics Training (Now Learning) |
| Exam Registration: | ServiceNow Certification Portal Now Learning (Training & Exam Registration) |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended |
| Official Syllabus URL: | https://www.servicenow.com/services/certification.html |
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NEW QUESTION # 60
Which Indicator should beexcluded from a Historic Data Collectionbecause its scores cannot be accurately collected?
Answer: B
Explanation:
Historic Data Collection is designed to accurately reconstructpast indicator scoresbased on historical records. Indicators that rely oncalculated age values, such assummed age of open problems, cannot be accurately reconstructed because age is atime-relative valuethat depends on the exact moment of calculation.
Count-based indicators (options A, B, and D) can be recalculated historically by evaluating record states at specific points in time. However, summing age values requires knowing the precise age of each record at each historical interval, which is not reliably reproducible. ServiceNow documentation explicitly warns against using historic data collection forage-based and duration-sum indicators, making option C the correct exclusion.
NEW QUESTION # 61
You see this error in aBreakdown Source:
Which action resolves the issue?
Answer: D
Explanation:
In ServiceNow Platform Analytics, aBreakdown Sourceis automatically disabled when the number of generated breakdown elements exceeds themaximum element limitdefined in system properties (for example, properties controlling the maximum allowed breakdown elements during data collection). This safeguard exists to protect system performance and prevent excessive storage and processing during data collection jobs.
When this error occurs, therecommended and documented resolutionisnotto increase the system property arbitrarily. Increasing the global limit can negatively impact performance across all analytics workloads and is discouraged unless there is a strong architectural justification.
Instead, ServiceNow best practice is torefine the Breakdown Source conditions-for example, by adding filters, narrowing scope, or excluding unnecessary records-so that the number of returned elements falls below the configured system threshold. Once the conditions are optimized, you can safely re-enableDC active, and the breakdown will participate in data collection successfully.
Simply re-enabling DC active without reducing elements will cause the breakdown to be disabled again, and deleting/recreating the source does not address the root cause. Therefore,option Dis the correct and fully supported resolution according to ServiceNow Platform Analytics documentation and best practices.
NEW QUESTION # 62
Which property indicates therecommended evaluation datefor a Target?
Answer: C
Explanation:
In Platform Analytics, aTargetdefines the desired performance level for an indicator. TheReview Date property specifies therecommended date to evaluate progresstoward that target. This date is used for governance and performance review purposes, helping stakeholders determine when to assess whether the indicator is trending appropriately toward its goal.
TheBaseline Datemarks the starting point for measurement, while theEnd Datedefines when the target expires or is no longer valid. TheImprovement Dateindicates when improvement efforts begin, not when performance should be evaluated. ServiceNow documentation clearly identifies the Review Date as the point in time when the target's effectiveness and achievement should be assessed, making option D the correct answer.
NEW QUESTION # 63
When configuring a newMetric Definitionto track theduration an incident is assigned to a specific group, whichtypeshould be selected?
Answer: A
Explanation:
To track how long an incident remains assigned to a specific group, the correct Metric Definition type isField value duration. This type measures the amount of time a record spends with a particular value in a specified field, such as assignment_group.
State change metrics track transitions between states, not time spent in a field value. Script calculations are used only when duration cannot be calculated through standard field tracking. "Assignment group" is a field, not a metric type. ServiceNow documentation specifies that Field value duration metrics are designed for tracking time spent in a given field value, making option A the correct choice.
NEW QUESTION # 64
InKPI Details, what happens when an indicator isforecasted to hit a future target?
Answer: B
Explanation:
In KPI Details, Platform Analytics usesforecastingto predict whether an indicator is likely to meet its defined target within the specified timeframe. When the forecast shows that the indicator is expected to reach the target, theKPI status is automatically set to "On Track." This status update helps stakeholders quickly assess performance without manual interpretation of trend lines.
Platform Analytics does not automatically create new targets, generate comments, or prompt target owners to change review dates as part of the forecasting process. Those actions remain manual and governed by performance review practices. ServiceNow documentation explains that KPI status reflects the relationship between current performance, targets, and forecasted trends, making option C the correct answer.
NEW QUESTION # 65
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